Client Care Coordinator

We're one of Rhode Island's fastest-growing real estate teams, and clients are at the center of everything we do. As we grow, we need someone who genuinely loves people — and loves making sure they feel heard, valued, and taken care of — to help us stay connected with every client we serve. If you're the kind of person who never lets a call go unreturned, who keeps a running mental list of who needs to hear from you, and who lights up when you help someone feel at ease — we'd love to meet you. Who You Are Genuinely people-first Confident on the phone Highly organized Reliable follow-through Clear communicator Warm and professional What This Role Is About You will be the connective tissue between our agents and the clients they serve — making sure no one falls through the cracks, every question gets answered, and every client experience reflects the standard we've built our reputation on. This is a proactive, communication-heavy role built for someone who finds genuine satisfaction in keeping people informed and cared for throughout one of the biggest decisions of their lives. Compensation Base salary: $52,000, paid weekly Bonus potential: $30,000, max annual bonus Total potential: $82,000, base + full bonus Bonuses are paid quarterly based on client experience metrics you directly influence — survey scores, response rates, review generation, and client satisfaction. Full-time, Monday–Friday, in our Smithfield office. Business casual dress code. Fast‑paced environment — you'll need to prioritize well and stay ahead of the list. No resume required to apply — just reach out. Responsibilities Serve as the primary point of contact for clients — proactively reaching out to ensure every buyer and seller feels informed, supported and confident throughout their real estate experience. Make regular outbound calls to active and closed clients to check in, address concerns and keep relationships strong on behalf of our agents. Drive our 5‑star reputation by requesting reviews, testimonials, and referrals from closed clients and following up to ensure strong survey completion rates. Keep the client pipeline organized and nothing falling through the cracks — flagging critical clients, tracking key touchpoints, and ensuring timely follow‑up across the team. Resolve client concerns quickly and professionally, turning challenging situations into positive experiences that reflect well on our team. Maintain accurate client records in our CRM and complete daily tasks and projects with a high degree of organization and follow‑through. Collaborate closely with our agents and leadership team to support a seamless client experience from first contact through closing and beyond. Qualifications Exceptional communication skills — confident, warm, and professional on the phone with the ability to build rapport quickly and put people at ease. Highly organized with strong attention to detail — able to manage multiple clients and priorities simultaneously without letting anything slip. Proactive and self‑motivated — you don't wait to be told someone needs a follow‑up; you see it and handle it. Experience in a customer‑facing or client relations role — real estate experience is a plus but not required; what matters most is that you genuinely enjoy taking care of people. Comfortable working in a fast‑paced, ever‑changing environment — you can triage, adapt, and stay composed when priorities shift. Tech‑savvy and CRM‑comfortable — able to learn new systems quickly and keep records accurate and up to date. A team player with a positive attitude — you take ownership of your role, communicate openly, and contribute to a culture where the client always comes first. #J-18808-Ljbffr