Associate Account Representative

Associate Account Representative

The Associate Account Representative position is an entry level position for the field sales team to assist with open territories and build community awareness in support of our blood collection needs and inspiring new donors to join our mission. Associate Account Representatives develop successful strategies to pursue new partnerships and create awareness and education within, but not limited to, Diverse Community and University Groups to source and qualify new accounts while also working in partnership with Account Representatives and existing accounts to execute productive blood drive programs with partnering organizations. This position is critical to ensuring a stable public blood supply.

Responsibilities

• Actively prospects and networks to continually add new, productive blood drive opportunities
• Shadowing blood drive process with new account build and calendar requirements
• On-site recruits as needed or required; hosts sign up tables and supports event drives, will include some evening and/or weekend hours
• Provides education and support for mission awareness
• Prepares and conducts presentations to community groups
• Develops and maintains relationships with community organizations and community advocates
• Works with marketing/communications to identify blood drive programs and prepares content needed to support defined strategies
• Meets project timelines, is organized and timely with follow up
• Utilizes Pipeline tracker and keeps up-to-date contact information for key points of contact and interactions
• Identifies, documents, and provides feedback on issues regarding customer needs/requirements, customer issues/concerns and satisfaction, potential expansion opportunities, competitor activities/strategies, and similar information
• Create community awareness and development though social media outreach (establish relationships and post drive information)
• Has limited territory responsibilities during vacancies and/or to address collection gaps
• Identifies and evaluates the key motivators within each organization to elicit the commitment and follow through needed to ensure optimal participation at blood drives
• Manages blood drive details and outcomes by scheduling resources; ensuring appropriateness of blood drive site; communicating internally all details regarding the blood drive; coordinating with organization logistics and needs for the blood drive; forecasting production of the drive; clearly defining expectations of the group; providing tools, timelines, and training to the group; scheduling communication touch points; and managing successful outcomes
• Works collaboratively with other departments as needed to ensure successful blood drives and provides excellent internal customer service
• Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification
• Understands and performs in accordance with all applicable regulatory and compliance requirements
• Complies with all standard operating policies and procedures

Qualifications

• Education
• Bachelor's Degree from an accredited college or university preferred
• Relevant college/university level coursework and/or work experience may be considered in lieu of a degree.
• Experience
• 1-3 years of related work experience preferred
• Customer service experience preferred
• Knowledge, Skills and Abilities
• Microsoft Office Suite proficient
• Willingness to leverage social media with confidence in support of the Mission and outreach
• Thrives in a self-motivated and self-directed environment
• Must have foundational analytical, planning, strategic and decision-making skills
• Ability to be resourceful, flexible, adaptable; possess excellent problem-solving skills
• Demonstrates poise and willingness to confidently engage and interact with a wide variety of audiences
• Must possess excellent time management and organization skills, and able to manage detailed information
• Skilled in persuasive communication, being able to be direct in a respectful manner
• Excellent ability to communicate, encompassing written, verbal, and presentation skills.
• Ability to prepare information needed for meeting agendas, educational and motivational presentations, blood drive promotion, trainings, and analytical reports; and the ability to communicate and deliver that information effectively.
• Licenses and Certifications
• A current valid driver's license and good driving record required
• Tools and Technology
• Personal Computer (desk top, lap top, tablet) required
• General office equipment (computer, printer, fax, copy machine) required
• Microsoft Suite (Word, Excel, PowerPoint) required