Enterprise Account Manager

About FlyGuysFlyGuys is a technology-driven reality data capture company that empowers organizations with actionable geospatial insights. By combining a nationwide network of drone operators with innovative data solutions, FlyGuys helps clients efficiently capture and analyze real-world data at scale to support faster, more informed decision-making.Job Description As an Enterprise Account Manager (EAM) at FlyGuys, you will be at the forefront of fostering and growing strong relationships with our partners while ensuring their success with FlyGuys reality data capture solutions. In this role, you will oversee the support of high-frequency customers and unique technical use cases, working with the Sales Team and the Operations Team to guarantee seamless implementation and ongoing satisfaction.You will collaborate closely with the Sales Team and operations team, acting as the liaison between partners, operations, and technical teams to deliver customized solutions that meet and exceed partner expectations. This role will be hybrid in Lafayatte, LA. Key ResponsibilitiesRelationship ManagementServe as the primary point of contact for FlyGuys key-partners, ensuring a deep understanding of their needs and goals.Build and nurture strong, long-term relationships to drive partner retention and satisfaction.Proactively address partner inquiries, challenges, and opportunities to maximize value from FlyGuys services.Work cross departmentally with operations to ensure timelines, success metrics, and overall SOW/Project outcomes are met for each partner.Monitor progress and resolve any issues to ensure successful project completion and partner satisfaction.Sales Team SupportCollaborate with the Sales Team to identify opportunities for growth and expansion with existing partners.Provide insights and feedback from partners to inform sales strategies and improve FlyGuys offerings.Assist with presentations and proposals during the sales process.Program Development & Continuous ImprovementDevelop scalable processes for customer onboarding, support, and success tracking.Conduct Weekly, Monthly, Quarterly Business Reviews, and/or Annual Business reviews as they relate to the clientIdentify and implement best practices for managing high-frequency customers and unique technical use cases.Stay updated on industry trends and technology advancements to provide partners with innovative solutions.Additional Responsibilities:The duties and responsibilities outlined above are not exhaustive and may evolve based on business needs, industry changes, and organizational priorities. Employees may be required to perform additional tasks, duties, or projects as assigned by management to support the overall success of the organization.Qualifications:Bachelor's degree in Business, Marketing, Project Management, or a related field4+ years of experience in account management, customer success, or a related client-facing roleProven experience managing complex, high-frequency accounts or enterprise-level partnershipsProficiency in HubSpot or similar CRM platformsProficiency in Google Workspace, Slack, and project management toolsStrong communication, presentation, and relationship management skillsExperience collaborating cross-functionally with sales and operations teamsExperience in sales support or business process development is a plusExperience in technology, SaaS, or data-driven industries is a plusFlyGuys is an Equal Opportunity Employer. We make employment decisions without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status under applicable law.FlyGuys is committed to providing reasonable accommodations for qualified individuals with disabilities during the application and employment process. Please contact View email address on click.appcast.io to request an accommodation.
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