Mortgage Loan Processor

Benefits Medical, Prescription Drugs, Dental, and Vision Insurance Insurance Eligibility for Team Members and Dependents Starting on the First Day of Employment 401(k) with a Match Basic, Voluntary, and Dependent Life Insurance Paid Time Off Paid Bank Holidays Workplace Wellness Programs Employee Assistance Programs Tuition Reimbursement Position Title Mortgage Loan Processor FSLA Status Non-Exempt Reports to Mortgage Operations Manager Location University Center Job Summary Responsible for processing mortgage loans requests for submission to underwriting. Assists assigned loan officers in handling customer requests in a professional manner. This position is a “loan originator” as defined by Regulation Z (12 CFR 1026.36(a)) due to customer disclosure duties. Loan originators are required to satisfy and maintain qualification requirements as outlined in 12 CFR 1026.36(f) and documented in Southside policies and procedures. Essential Functions Obtains supporting documentation for credit evaluation and subsequent processing including but not limited to proof of income/assets, credit bureau reports, appraisal, and title work. Scrubs documentation thoroughly for accuracy. Enters customer mortgage application information in the loan processing software system. Reviews the application to make sure it is completed in full. If not, requests that the Loan Officer complete the application. Orders all third-party services required for the processing of a loan, including but not limited to: Title, appraisal, insurance, survey, flood, credit and verifications (such as employment, rent, etc.) Answers phones/questions from customers and internal staff on loan products offered, loan status, and processes/procedures, both in person and over the phone. Reviews loan packages for completeness and accuracy before forwarding to underwriting or assigned officer for approval. Communicates on a frequent basis with mortgage related vendors to ensure proper credit evaluation, interest rate lock, and processing of mortgage loan files. Works with other department personnel to clear underwriting conditions in a timely manner and submit file to Closing. Prepares and mails correspondence to customers and staff as needed and requested by authorized persons. Attends product, policy, and procedure training meetings as requested. Possesses knowledge of state and federal mortgage lending regulations and their effect upon mortgage lending activities. Continues professional development through training, seminars, membership in professional associations, as applicable. Maintains confidentiality of all sensitive Bank information. Maintains a positive and caring atmosphere for customers and employees consistent with Southside Bank’s mission, CORE Values, and Blue Book culture guide. Provides enthusiastic, professional, and courteous service to Southside Bank customers and employees. Participates in proactive team efforts to achieve departmental and company goals. Understands and agrees to abide by the policies and procedures established at Southside Bank. Responsible for complying with audit policies and procedures as they pertain to this position. Performs duties in compliance with applicable laws and regulations, including but not limited to the Bank Secrecy Act (BSA) and related anti-money laundering laws, and in accordance with the Bank’s Information Security Program. Must comply with all applicable laws and regulations. Additional Functions Complies with all safety policies, practices and procedures. Reports all unsafe activities to supervisor and/or Human Resources. Performs additional duties, as assigned or directed. Necessary Skills Self‑motivated, dependable, analytical and a problem solver. Excellent oral and written communication skills. Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple & advanced correspondence. Ability to effectively present information in one‑on‑one and small group situations to customers, clients, and other employees of the organization. Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Advanced personal computer skills including electronic mail, routine database activity, word processing, spreadsheet, graphics, etc. Handle multiple tasks simultaneously. Required Education/Experience High School graduate, GED, or the equivalent required. Minimum of one to three years recent direct mortgage processing experience preferred; or, equivalent mortgage training and banking experience required. Demonstrated history of handling a large pipeline. FHA/VA loan processing experience required. Physical Activity/Dexterity Sedentary physical activity performing non‑strenuous daily activities of an administrative nature. Manual dexterity sufficient to reach/handle items and work with fingers. Works with fingers and perceives attributes of objects and materials. Physical Environment Demands Must be able to remain in a stationary position 90% of the time. The person in this position needs to occasionally move about inside the office to visit other offices, conference rooms, office machinery, etc. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and telephone. Constantly positions self to operate on a computer. The person in this position frequently communicates with other people throughout each day. Must be able to exchange accurate information when conversing. Working Conditions/Environment Well‑lit, heated and/or air‑conditioned indoor office setting with adequate ventilation. Moderate noise (e.g. business office with computers and printers, light traffic). Work Schedule/Hours Monday through Friday; 8:00am – 5:00pm. Available for overtime, as needed. Equal Opportunity Employer/Protected Veterans/Individuals With Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) #J-18808-Ljbffr