Head of Store Operations - BELLEVUE SQUARE

Job Description

Job Title: HEAD of STORE OPERATIONS

Full-time Position

Reporting to the GENERAL MANAGER

Purpose

As Head of Store Operations, you will be responsible for the store's operational equipment and its proper operation in support of sales and customers. You are dynamic and operationally minded, with a strong ability to manage the team and organize tasks. You will also be analytical, able to read reports, draw conclusions, and implement improvements; innovative and highly adaptable to change.

Additionally, you will have a global vision of the business: how the operational part helps to achieve sales objectives

Key Responsibilities

PROCESS

• Organize store operations based on operational KPIs to optimize and improve performance.
• Manage warehouse stock and merchandise flows, taking into account the Sales Manager's criteria.
• Supervise and execute replenishment and verify its location in the plant.
• Organize and supervise the front processes: checkout, fitting rooms, size collection, and online collection, so they are executed well and provide good customer service.
• Promote and ensure omnichannel processes are executed and complied with (SINT, IPOD, STORE MODE, CC).
• Implement new projects and operational updates.
• Take responsibility and ensure that SHRINKAGE is minimized
• Propose and contribute action plans based on store needs.

TOOLS

• Use analytics tools and track KPIs to improve in-store processes.
• Supervise and take responsibility for store devices and track technology incidents.
• Oversee store and warehouse staffing SSGG orders.

COLLABORATION

• Share with the Commercial Managers that the commercial operations are executed well within their usual work routine.
• Manage product management with the Commercial and GEOS Teams to keep warehouse occupancy up to date.
• You are responsible for managing the external team through communication with their manager.

PEOPLE

• Manage the operations team's hour budget by meeting store needs.
• Assign productivity well to prepare the schedules in ORQUEST and verify your team's schedules.
• Continuously train teams in your area.
• Identify and propose new profiles for your team.
• Develop, recognize, and provide constructive feedback to support the team's evolution.
• Responsible for compliance with occupational risk prevention, health, and safety regulations

Eligibility Requirements

• Must have completed a 90-day introductory period in the current position.
• Must be in good standing with respect to job performance.
• Must have completed and passed a Development Day before applying
• Ability to travel for Campus training