Receptionist/Financial Aid Admin

Job Description

Job Description

We are looking for a customer-focused individual to support front-desk operations and provide administrative assistance for financial aid services in a Contract position based in San Luis Obispo, California. This role is ideal for someone who communicates clearly, stays organized in a fast-paced academic setting, and can assist visitors effectively. The position offers an opportunity to contribute to daily office operations while helping maintain efficient support for financial aid-related activities over a 3-4 month assignment.

Responsibilities:

• Greet visitors while creating a welcoming front-office experience.

• Manage a multi-line phone system, direct incoming calls appropriately, and respond to general inquiries with accuracy and courtesy.

• Provide administrative support for financial aid operations, including document handling, data entry, and record maintenance.

• Use Ellucian Banner, Outlook, Teams, and Excel to update information, coordinate communication, and track routine office activities.

• Assist with scheduling, message distribution, and follow-up tasks to help keep daily workflows organized and on time.

• Support students with basic financial aid questions and route more complex issues to the appropriate team members.

• Help maintain orderly office procedures during staff coverage gaps and periods of increased service demand.

• Contribute to evening coverage when needed based on department scheduling requirements.