Dues Operator

Dues Operator

The Dues Operator is responsible for managing collections on past due member account balances across all balance types, including personal training packages, monthly EFT dues, and recurring la carte charges. This role requires consistent, professional outreach and follow-up to resolve delinquent accounts while preserving a positive member experience.

Key Responsibilities

• Proactively contact members with past due balances via phone and email
• Manage a consistent follow-up cadence until balances are resolved or accounts are escalated per policy
• Collect on all balance types: personal training, monthly EFT, and recurring la carte dues
• Document all member communications and payment arrangements accurately
• De-escalate member concerns and resolve billing disputes professionally
• Coordinate with club-level staff and management on chronic delinquency cases
• Maintain accurate records of collection status and outcomes

Required Skills & Qualities

• Strong verbal communication skills; comfortable and confident on the phone
• Excellent customer service orientation, even in difficult conversations
• Positive, professional attitude under repetitive or resistant interactions
• Highly organized with strong follow-up discipline
• Ability to multi-task across a high volume of accounts
• Comfortable with account/billing software and email correspondence

Preferred Experience

• Prior collections, billing, or customer service experience
• Experience in fitness, membership-based, or subscription industries a plus

Compensation: $17.05 - $18.05 per hour

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