AI Solutions Lead

Job Description

If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information.

Who we are

Hawkins Street AI is an AI platform and adoption partner built for the construction industry. We work directly with contractors to identify operational challenges and build custom AI solutions around their projects, data, and processes.

Our platform connects a company's existing systems and information, creating a secure, company-specific foundation for AI. From there, our engineering team builds and deploys custom workflows, tools, and applications tailored to how each business operates.

We don't just implement software and walk away. We partner with our clients long-term, continuously building and improving solutions as their businesses evolve.

The role

You'll be the bridge between how contractors operate and what we build for them.

Working directly with owners, executives, and operations teams, you'll learn how their businesses run, identify opportunities to improve processes, and translate those challenges into practical software solutions. You'll work alongside our engineering team to scope, build, and deploy those solutions, while owning the customer relationship from initial conversations through implementation and beyond.

This is a highly customer-facing, hands-on role that sits at the intersection of construction, technology, and business operations. You'll help win new customers, lead implementations, and influence the direction of our product.

You don't need a computer science degree or software engineering background. We care more about your understanding of construction, your ability to solve problems, and your curiosity about what technology can make possible.

What you'll do

• Discover opportunities: Work directly with owners, executives, and operations teams to understand how their businesses operate, uncover inefficiencies, and identify opportunities for AI.
• Translate problems into solutions: Break down complex operational challenges into clearly defined workflows, functional requirements, and actionable solutions we can build.
• Lead solution development: Scope and coordinate customer-specific builds with our engineering team, translating client needs into custom workflows, tools, and applications within our platform.
• Own implementations: Lead customer onboarding, implementation, and ongoing adoption, ensuring solutions are successfully deployed and deliver measurable business value.
• Build customer relationships: Develop trusted relationships with customers, understand their evolving needs, and identify opportunities to expand how they use Hawkins.
• Shape the product: Bring customer feedback, recurring problems, and lessons from the field back to our product and engineering team to influence what we build next.

What we’re looking for

• Experience in commercial construction as a project engineer, project manager, pre-construction professional, or operations lead; OR experience in a customer-facing role at a construction technology company, such as product, implementation, solutions consulting, or customer success.
• An understanding of how general contractors and specialty contractors manage projects, people, information, and business operations.
• Technical curiosity and a willingness to get hands-on with technology. You've championed software tools, built automations or dashboards, experimented with AI, or found creative ways to solve problems with technology.
• You can ask thoughtful questions, break down complex problems, and turn what you learn into clear requirements and actionable solutions.
• The ability to communicate effectively with both construction professionals and software engineers, translating between the two.
• An entrepreneurial mindset. You're comfortable with ambiguity, take initiative, and would rather build the playbook than follow one.
• Ability to work in person from our Charlotte office.

What success looks like

First 30 days

• Develop a strong understanding of the Hawkins platform and product capabilities.
• Shadow discovery calls, demos, and implementation sessions.
• Understand our existing processes for customer discovery, solution scoping, implementation, and ongoing support.
• Begin identifying opportunities to improve internal processes and translate customer needs into potential solutions.

First 60 days

• Lead portions of customer discovery and own solution scoping.
• Work directly with engineering to define and prioritize customer-specific builds.
• Take ownership of key implementation activities and customer relationships.
• Help develop and refine repeatable processes, workflows, and documentation for customer discovery, solution delivery, and implementation.
• Demonstrate the ability to translate operational problems into clearly defined solutions and actionable requirements.

First 90 days

• Own customer relationships and drive successful deployment, adoption, and ongoing value.
• Establish and improve repeatable processes and playbooks that make customer acquisition, implementation, and delivery more efficient as we scale.
• Identify opportunities to expand existing customer relationships and deliver additional value.
• Consistently bring actionable customer insights back to the product and engineering teams to influence product direction and development.

Why join Hawkins

• Own meaningful work: Play a direct role in winning customers, solving real business problems, and delivering solutions that make a difference.
• Shape the product: Your experience will directly influence what we build and how our platform evolves. xuwmhxw
• Bring AI to construction: Help an industry you understand take advantage of one of the most significant technological shifts in decades.

Benefits

• Equity
• 401k
• Health, dental, and vision insurance