Product Manager, Card Experience

Salary: $61,000 - 101,000 per year Requirements:

• We require 5+ years of product management, product delivery, or related experience, including leading complex cross-functional initiatives in financial services
• We need advanced knowledge of the product development lifecycle, design practices, and data analytics
• We value proven ability to lead end-to-end product work from discovery and ideation through delivery, measurement, and iteration
• We require experience collaborating with user experience design and research teams
• We need experience writing business requirements, defining user stories, and working in an Agile delivery environment
• We require experience building and managing a product roadmap and backlog aligned to business goals
• We need strong analytical ability, including using product metrics, funnel analysis, customer insights, and KPIs to prioritize and assess outcomes
• We require strong written and verbal communication skills, including creating executive-ready materials and presenting risks and recommendations to senior stakeholders
• We need experience working in a regulated or risk-based environment with Legal, Compliance, Risk, Controls, Privacy, or Information Security partners
• We require a bachelors degree or equivalent practical experience
• Preferred: experience developing or delivering customer communications, digital servicing experiences, or proactive customer engagement strategies
• Preferred: background in credit cards, consumer banking, payments, or another complex financial services environment
• Preferred: experience using experimentation and iterative delivery to optimize customer and business outcomes
• Preferred: track record of delivering measurable improvements in customer experience, digital self-service, operational efficiency, or cost to serve
• Preferred: experience aligning multiple teams to shared platforms, capabilities, and dependencies in a scaled organization

• We shape and evolve the service communications strategy and roadmap to improve customer awareness, support digital self-service, and reduce avoidable servicing contacts
• We connect customer pain points, servicing insights, and business priorities to identify, size, and sequence roadmap opportunities
• We lead discovery work to uncover customer issues, define target segments, and align stakeholders on effective communication solutions
• We drive cross-functional requirements alignment across servicing, design, card, and digital product teams to produce clear delivery requirements
• We manage dependencies across supporting products and teams by coordinating intake, clarifying ownership, setting delivery plans, and removing blockers
• We identify, evaluate, and escalate delivery risks and issues, bringing the right partners together to make decisions and keep momentum
• We build and maintain operating routines that provide visibility into initiative health, milestones, risks, and decisions
• We develop executive-ready materials that synthesize complex topics and communicate roadmap progress, opportunities, and recommendations
• We partner with Legal, Compliance, Risk, and Controls to proactively identify and mitigate operational and technology risks throughout the product lifecycle
• We identify and implement improvements to cross-team ways of working, delivery processes, and operating routines

• Support
• Product Manager
• Security

More:

We are collaborating with J.P. Morgan to hire for the Service Communications Product Manager role within Core Card Customer Experience Product. In this position, we help shape how millions of customers understand and resolve servicing needs through clear, timely, and coordinated digital experiences. We offer a competitive total rewards package, with base salary based on role, experience, skill set, and location, and eligible roles may include commission-based pay and/or discretionary incentive compensation. Our benefits and programs may include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, and financial coaching. We value diversity and inclusion, provide reasonable accommodations when needed, and are an equal opportunity employer. Our Consumer & Community Banking team serves customers through personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing, with a strong focus on customer satisfaction and digital solutions.

last updated 36 week of 2026