Dental Office Manager

At Morton Dental Group, we do dentistry differently. We are building a premier, relationship-driven dental organization focused on exceptional patient experiences, operational excellence, professionalism, leadership, and long-term success for our team. Our vision is to raise the standard for private practice dentistry across Middle Tennessee by creating an environment where both patients and team members genuinely thrive. Joining Morton Dental Group is not equivalent to “just taking a job.” We are intentionally building an elite, growth-minded team of professionals who care deeply about patient care, teamwork, accountability, leadership, and operational excellence. Our offices are modern, high-tech, fast-paced, and designed not only for excellent patient experiences, but also to help our team succeed operationally and professionally every day. You know how to keep a dental office running smoothly… Now you're ready for a role where your leadership, business acumen, operational mindset, and ability to develop high-performing teams truly make an impact. At Morton Dental Group, we believe great Office Managers do more than manage schedules and solve daily problems. They create accountability, drive growth, develop people, improve systems, elevate patient experiences, and help build exceptional practices. If you're a proactive leader who thrives in fast-paced environments, enjoys coaching teams, understands practice performance metrics, and takes ownership of office success, we'd love to meet you. Why You'll Love Working With Us Modern, updated offices with advanced dental technology and digital workflows A fast-paced, growth-focused environment where your leadership directly impacts office success Strong leadership that values accountability, professionalism, teamwork, and operational excellence Consistent schedules with no nights or weekends A positive, team-oriented culture that does not tolerate drama, negativity, or workplace politics Leadership that values initiative, ownership, problem-solving, and continuous improvement Opportunities to influence office systems, workflows, team development, and practice growth A company committed to internal growth and leadership development A workplace where high performers are trusted, supported, and empowered to lead What You'll Do Operational Leadership Responsibilities Lead daily office operations to ensure an efficient, organized, and productive patient experience Monitor schedule productivity, patient flow, treatment opportunities, and operational performance Facilitate Morning Huddle and align team priorities for the day Ensure all departments operate consistently with company standards, systems, and expectations Manage daily, weekly, monthly, quarterly, and annual operational accountability processes Monitor office KPI performance and identify trends, opportunities, and operational concerns Identify workflow inefficiencies, operational bottlenecks, and broken systems proactively Lead implementation of new systems, processes, and office initiatives Partner with Regional Leadership to execute growth strategies and action plans Support office profitability, operational consistency, and long-term practice growth Maintain strong communication and collaboration between Dentists, Hygienists, Dental Assistants, Treatment Coordinators, and Patient Care Coordinators Maintain accountability for office collections performance and revenue cycle execution Support achievement of company collection standards and financial goals Monitor Accounts Receivable and ensure timely follow-up on outstanding balances Resolve patient billing concerns professionally and efficiently Ensure insurance eligibility, treatment estimates, and financial arrangements are completed accurately Monitor insurance payment posting, adjustments, and financial accuracy Ensure daily deposits are balanced and submitted properly Support treatment acceptance through strong patient financial communication processes Monitor treatment presentation and acceptance trends Identify opportunities to improve office financial performance and operational efficiency Maintain awareness of key business metrics and office performance indicators Lead by example in professionalism, accountability, communication, and patient experience Coach, mentor, and develop office team members Support onboarding, training, and ongoing employee development initiatives Address performance concerns promptly, professionally, and consistently Help create clear expectations and accountability throughout the office Foster a positive, growth-focused, solution-oriented culture Encourage teamwork, collaboration, professionalism, and operational ownership Support leadership development within the office Participate actively in leadership meetings and organizational initiatives Help build and maintain a high-performing team environment Patient Experience Responsibilities Ensure exceptional patient experiences throughout all aspects of office operations Address patient concerns, complaints, and escalations professionally, and efficiently Support patient retention and long-term patient relationships Ensure office presentation, communication, and workflow reflect company standards Maintain a welcoming, organized, and patient-focused environment Help create an experience that builds trust, confidence, and loyalty among patients Who We're Looking For We are looking for a highly organized, emotionally mature, business-minded leader who understands that successful dental practices require strong operations, strong people, and strong accountability. The ideal candidate: Thrives in fast-paced environments Leads confidently while maintaining professionalism and emotional intelligence Holds themselves and others accountable respectfully and consistently Understands practice performance metrics and business operations Communicates effectively with clinical and administrative teams Solves problems proactively rather than reacting to them Values teamwork, accountability, professionalism, and continuous improvement Takes ownership of office success and team development Wants to help build something larger than themselves Required Qualifications Prior management, leadership, or supervisory experience Previous experience in a Dental environment Strong leadership and team development skills Strong communication and conflict resolution abilities Strong organizational and time management skills Experience managing multiple priorities in a fast-paced environment Strong problem-solving and decision-making abilities Reliable attendance and punctuality Professional appearance and demeanor High level of accountability, professionalism, and operational awareness Preferred Qualifications Experience managing office KPI performance and accountability Experience with dental insurance, billing, collections, and revenue cycle management Experience with treatment acceptance processes Experience leading operational improvement initiatives Experience with dental practice management software such as CareStack Experience managing larger teams or high-volume practices What Success Looks Like in This Role Maintain organized, efficient, and productive office operations Create strong accountability and operational consistency throughout the team Support strong collections, production, and treatment acceptance performance Lead calmly and professionally during stressful situations Identify operational problems proactively before they become larger issues Support positive patient experiences and long-term patient trust Develop strong team members and future leaders Maintain professionalism and accountability across the office Contribute positively to office culture, morale, and growth Take ownership of office performance and operational excellence Competitive salary based on experience, leadership ability, and operational expertise Performance and growth opportunities Paid Time Off (PTO) Paid Holidays Health, Vision, and Life Insurance Employee Dental Benefits Schedule Current office hours: Monday – Friday 6:30 AM – 4:00 PM Office Managers are expected to consistently arrive on time, prepared to lead Morning Huddle, support the team, and drive daily operational success. Join Our Team We are not simply hiring managers—we are building a team of leaders who take ownership of results, develop exceptional teams, drive growth, create accountability, and deliver outstanding patient experiences every day. The pay range for this role is: 60,000 - 65,000 USD per year (East Nashville) #J-18808-Ljbffr