Senior Director, Trust & Safety Engineering

Salary: $61,000 - 101,000 per year Requirements:

• Formal training or certification in software engineering, with 10+ years of applied experience, including 5+ years leading technologists and managing complex technical challenges.
• Strong background in Java-based backend systems, such as Spring Boot and microservices.
• Experience developing or leading large or cross-functional teams across application, data, and SRE disciplines.
• Deep knowledge of distributed systems design and cloud-native architectures.
• Experience with cloud platforms such as AWS, GCP, or Azure.
• Proven record delivering high-throughput, low-latency production systems.
• Strong experience with DevOps practices, CI/CD, and infrastructure as code.
• Familiarity with observability tools for monitoring, logging, and tracing.
• Demonstrated ability to influence across complex, highly matrixed organizations and deliver value at scale.
• Experience leading multi-organization adoption of agentic AI-enabled engineering models using enterprise-authorized tools, including governance, human review, quality gates, measurement frameworks, and secure handling of sensitive inputs and outputs.
• Deep understanding of responsible AI risk, controls, security, and resiliency expectations at scale, with the ability to advise senior leaders on safe adoption, portfolio governance, and reuse-first strategies.
• Preferred: Experience designing and operating event-driven architectures, such as Kafka or Pulsar.
• Preferred: Strong data engineering background, including ETL/ELT pipelines, streaming data, and data lakes or warehouses.
• Preferred: Experience implementing SRE principles, including SLOs, error budgets, and reliability engineering.
• Preferred: Expertise in containerization and orchestration, such as Docker and Kubernetes.
• Preferred: Experience with API design and management, such as gRPC, REST, GraphQL, and API gateways.
• Preferred: Familiarity with security and compliance in regulated environments, such as financial services.
• Preferred: Strong experience with performance tuning and scalability optimization.

• Lead technology and process implementations across departments to advance firmwide objectives.
• Direct multiple areas with a strategic, transaction-focused approach.
• Provide high-level leadership to teams and oversee employees across platforms, divisions, and lines of business.
• Serve as a key point of contact for senior leaders, stakeholders, and executives, building agreement across competing priorities.
• Manage stakeholders, complex projects, and large cross-product collaborations.
• Set and scale strategy for agentic AI-enabled engineering and SDLC/TLM automation, using enterprise-authorized tools to improve speed, scalability, reliability, and cost-to-serve.
• Establish portfolio standards and guardrails for AI-orchestrated workflows, release governance, automated test modernization, resilience engineering, and incident response, including validation, security, traceability, and reuse.
• Apply software development lifecycle toolchain expertise, including authorized AI-assisted development and automation capabilities, to enable cross-domain reuse and measurable capacity gains.
• Drive the development and delivery of high-throughput, low-latency production systems for fraud prevention.
• Oversee cross-functional engineering teams across application, data, and SRE disciplines.
• Guide teams in adopting DevOps practices, CI/CD, and infrastructure as code.
• Maintain operational stability, observability, and reliability across distributed, cloud-native architectures.

• Agentic AI
• AI
• API
• AWS
• Azure
• Backend
• CI/CD
• Cloud
• DevOps
• Docker
• ETL
• GCP
• GraphQL
• Support
• Java
• Kafka
• Kubernetes
• REST
• Security
• Spring
• Spring Boot
• gRPC
• microservices

More:

We are hiring a Senior Director of Software Engineering for our Commercial and Investment Bank Payments Technology Fraud Engineering team. In this leadership role, you will help advance fraud investigation capabilities and protect payment processing across our organization, while shaping technology practices and responding to industry developments. JPMorganChase serves consumers, small businesses, and corporate, institutional, and government clients through the J.P. Morgan and Chase brands. Our businesses span investment banking, consumer and small business banking, commercial banking, financial transaction processing, and asset management. Our Commercial & Investment Bank operates across banking, markets, securities services, and payments in more than 100 countries, providing strategic advice, raising capital, managing risk, and extending liquidity. We offer competitive total rewards, which may include incentive compensation for eligible roles, along with benefits such as health care, wellness resources, retirement savings, backup childcare, tuition reimbursement, mental health support, and financial coaching, subject to eligibility. We value diversity and inclusion, are an equal opportunity employer, and provide reasonable accommodations.

last updated 42 week of 2026