Revenue Cycle Management (RCM) Specialist

Job Description

Job Description

Company: The Baby Academy

Location: 1 Page Ave, Asheville, NC, 28801  

Reports To: Chief of RCM

Company Overview

The Baby Academy is building the category-defining education and support layer that maternal health has been missing.

We partner with health systems, OB/GYN practices, and insurers to deliver education and support services, fully covered by insurance, acting as a seamless extension of clinical care. Our model combines direct-to-consumer growth (performance marketing) with deeply embedded healthcare partnerships, creating a scalable, outcomes-driven business integrated directly into clinical workflows.

Looking ahead, our vision extends to a future where every expectant mom has access to a dedicated healthcare navigator and a seamless blend of human compassion and technology-driven efficiency. As we scale our reach across health systems nationwide, robust revenue cycle management and data operations are central to sustaining our hyper-growth trajectory.

Position Overview

The Baby Academy is seeking an  RCM Specialist to strengthen, organize, and execute critical billing administration, data pipeline, and operational workflows across our revenue cycle function.

Reporting directly into our Cheif of RCM, this role sits at the intersection of healthcare billing, data management, and operational analytics. You will be responsible for maintaining our internal billing databases, running high-accuracy data queries, supporting network billing teams, and capturing operational insights that optimize reimbursement and drive financial performance.

This is an opportunity for a detail-oriented, tech-savvy RCM professional who thrives in a fast-paced environment and wants to play a key role in building the infrastructure of a rapidly growing digital health enterprise.

Role Responsibilities

• Database Architecture & Management: Build, structure, organize, and manage internal billing and RCM databases to ensure accurate tracking of claims, payer performance, and patient accounts.
• Data Capture & Transfer Operations: Execute seamless data capture, file transfers, and data hygiene processes across internal systems and external billing network platforms.
• Querying & Internal Reporting: Write and run data queries to generate regular and ad-hoc reporting for internal stakeholders, driving visibility into key billing metrics.
• Operational Analytics & Efficiency: Analyze revenue cycle data to identify bottlenecks, reduce claim lag, track operational trends, and optimize overall billing efficiency.
• Billing Team & Leadership Support: Provide high-touch administrative and analytical support to company directors and the network billing team.
• Process Optimization: Continuously evaluate RCM administrative workflows, recommending and implementing structural improvements to scale with company growth.

What Success Looks Like (12-Months)

• Clean Data Infrastructure: A structured, error-free RCM database serving as a reliable single source of truth for billing operations and reporting.
• Automated Data Workflows: Streamlined, highly efficient data transfer and querying processes with minimal manual intervention.
• Enhanced Visibility: Consistent, real-time reporting provided to company leadership on billing metrics, claim throughput, and operational efficiency.
• Seamless Network Coordination: Smooth administrative integration between internal operations and external network billing teams.

Required Qualifications

• Data & RCM Administrative Experience: Proven track record in billing administration, revenue cycle data management, or healthcare operational support.
• Database & Querying Skills: Hands-on experience building, organizing, managing, and querying databases for internal reporting and operational analysis.
• Technical Proficiency: Advanced command of Google Suite, Microsoft Excel, and Microsoft Word.
• Analytical Mindset: Demonstrated good judgment in analyzing complex information to make sound routine operational decisions.
• Communication & Organization: Exceptional organizational skills, laser focus on detail, and strong written and verbal communication abilities.

Preferred Qualifications

• Advanced Technical Tools: Experience using Microsoft Access, SQL, or relational database management systems.
• High-Growth Background: Prior experience in a fast-paced, high-growth startup or venture-backed healthcare environment.

About You

• You thrive on accuracy: You hold yourself to an exceptionally high standard of attention to detail and data integrity.
• You are a problem solver: You enjoy diving into spreadsheets, databases, and operational workflows to find efficiencies and solve complex puzzles.
• You possess a growth mindset: You are open to receiving constructive feedback and eager to continuously refine your skills to drive personal and team results.
• You are resilient and adaptable: You bring an unwavering positive attitude, strong drive for results, and the ability to pivot fluidly in a fast-scaling organization.