Insurance Customer Service Representative

Job Description

Job Description

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

ABOUT OUR AGENCY:
Davis Insurance has proudly served Kentucky and Tennessee communities since 1993. As an award-winning independent agency, we work with a variety of top insurance carriers to provide clients with personalized coverage solutions and exceptional service.

Our agency is built on a foundation of leadership, excellence, gratitude, accountability, community involvement, and a commitment to always finding a way to help our clients. We believe great service creates lasting relationships, and we're looking for team members who share that mindset.

POSITION OVERVIEW:
Davis Insurance is seeking a Customer Service Representative who enjoys helping people, solving problems, and delivering exceptional customer experiences.

In this role, you'll serve as a trusted resource for our clients, assisting with policy changes, coverage questions, billing inquiries, and account servicing needs. This is an excellent opportunity for someone who values relationship-building, enjoys working in a team environment, and wants to build a long-term career in the insurance industry.

RESPONSIBILITIES:

• Provide prompt, professional service to clients by phone, email, and in person.
• Assist customers with policy changes, billing questions, and coverage inquiries.
• Process endorsements, renewals, and policy updates.
• Maintain accurate client records and documentation.
• Follow up on customer requests and outstanding items.
• Review policies with clients and identify additional coverage opportunities when appropriate.
• Work closely with producers and agency staff to support client needs.
• Deliver the high level of service that defines the Davis Insurance experience.

QUALIFICATIONS:

• Customer service experience preferred.
• Strong communication and problem-solving skills.
• Excellent organizational and multitasking abilities.
• Detail-oriented with strong follow-through.
• Ability to learn insurance products and agency systems.
• Insurance license preferred or willingness to obtain licensing.
• Positive attitude and commitment to helping others.

WHY JOIN US?

• Competitive compensation.
• Ongoing training and career development opportunities.
• Supportive, team-oriented culture.
• Opportunity for advancement within a growing agency.
• Stable, long-established independent agency environment.
• Meaningful work helping protect families and businesses in your community.

Join a team that believes in doing the right thing, serving others well, and creating lasting relationships that make a difference.