Patient Advocate

Job DescriptionWork Location: Metrowest Medical CenterShift Information: Monday-Friday, 8am-4:30pResponsible for screening self-pay patients at hospital bedside for eligibility in various governmental and non-governmental programs. Responsible for identifying all sources of potential payors including auto insurance, Workers' Compensation, commercial insurance, private insurance, TPL, etc. to route account appropriately in the Patient Accounting environment. Also responsible for obtaining and completing the Confidential Financial Statement form and assisting patients in the process of applying for any benefits for which they may be eligible.Essential Duties And Responsibilities Include The Following. Others May Be Assigned.Conducts interviews with patients and/or family members.Records and maintains complete documentation of activities performed on account while in-house and during the Patient accounting cycle.Performs financial clearance function including collections. Cancels accounts that have not had any patient cooperation and are not eligible for any programs and prepares accounts for Financial Assistance review.Follows up on EES assigned accounts to ensure follow-through on Government application submitted. Develops a working relationship with patients, based on good communication skills, enabling accounts to be processed quickly with government program eligibility.Conducts field visits to patient homes for skip tracing and or assisting patient with documents.Notifies hospital case management, social services and admissions staff of case screening determinations and outcomes via verbal and written communication.Knowledge, Skills, AbilitiesWorking familiarity with the rules and regulations pertaining to Federal, State and County programsP/C systems literate including Windows, and Microsoft Outlook, Excel and Word programsAbility to work independentlyExcellent oral and written communication skills, as well as the clear understanding of the English languageDetail oriented, with strengths in dealing with multiple facilities, Supervisors, and Hospital platformsAbility to prioritize and manage multiple tasks with efficiencyBi-lingual preferred (Spanish)Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.Education / ExperienceHigh School diploma or equivalentMinimum 2 years work experience with Social Services or Hospital Admitting or related areaPhysical DemandsAbility to sit and work at a computer terminal for extended periods of timeMust be able to walk through a hospital environment, including across broad campus settings and Emergency Department environments, and visit patients at bedsideAbility to travel if requiredWork EnvironmentBoth Hospital and Office facilities, in direct contact with Patients and StaffOtherSome travel may be requiredCompensation And Benefit InformationCompensationPay: $20.71 - $30.94 per hour.Shift differentials of $1.00-$2.50/per hour may be available depending on the shift worked.Conifer observed holidays receive time and a half.BenefitsMedical, dental, vision, disability, and life insurancePaid time off (vacation & sick leave) – min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked.401k with up to 6% employer match10 paid holidays per yearHealth savings accounts, healthcare & dependent flexible spending accountsEmployee Assistance program, Employee discount programVoluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance. Conifer Value