Patient Care Coordinator

Patient Care Coordinator Department: Front Office Employment Type: Full Time Location: Naperville, IL Reporting To: Karen Pahlke Compensation: $21.00 - $23.00 / hour Description Position Overview Thomas Brown Dentistry is seeking an experienced and patient-focused Patient Care Coordinator to join our team. This role is ideal for someone with at least one year of experience in a dental or healthcare front office setting who thrives in a fast-paced environment and is passionate about delivering an exceptional patient experience. Schedule Monday: 9:15 AM – 7:00 PM (1.5-hour lunch) Tuesday: 8:45 AM – 5:00 PM (1-hour lunch) Wednesday: 7:15 AM – 5:00 PM (1.5-hour lunch) Thursday: 7:15 AM – 3:00 PM (1-hour lunch) Friday: 7:15 AM – 2:00 PM (30-minute lunch, optional) What We Offer Supportive and team-oriented work environment Opportunity for continued growth and development Competitive compensation based on experience Consistent schedule and work-life balance Key Responsibilities Greet and check in patients, ensuring a welcoming and professional experience Answer phones and manage appointment scheduling to maintain a productive schedule Verify patient information and maintain accurate records Perform insurance verification and provide basic benefit breakdowns to patients Collect co-pays, balances, and process patient payments Coordinate patient flow and support the clinical team as needed Follow up with patients regarding appointments and treatment Maintain an organized and efficient front office environment Skills, Knowledge and Expertise Minimum of 1 year of experience in a dental or healthcare front office role required Experience with Dentrix, dental insurance verification and patient scheduling preferred Customer service experience is a plus Strong communication and interpersonal skills High attention to detail and organizational skills Ability to multitask and work efficiently in a team environment Positive attitude and strong customer service mindset Benefits Competitive hourly rate based on experience Paid Time Off (PTO) Medical, dental, and vision insurance options 401(k) with employer matching Professional development and growth opportunities Supportive, team-oriented work environment Modern technology and well-equipped operatories #J-18808-Ljbffr Thomas F. Brown, DDS Family & Sedation Dentistry