Medical Records Clerk

Job Description

Job Description

Medical Records Clerk Job Description

Position Details

Job Title: Medical Records Clerk

Job Title Description: Medical Records Clerk

Job Type: Staff

FLSA Type: Non-Exempt

Job Family: Patient Access

Reports To: Referrals, Recalls, and Medical Records Supervisor; daily assignments and direction may be provided by Human Resources Manager, Director of Operations, Patient Access Manager, Team Lead, or the physicians

Interfaces With: Patients, Physicians, co-workers at all OGGI locations, Hospital personnel, and outside vendors/clients

Work Location: Gahanna Office/Remote

Job Overview: Maintain the flow of charts, faxes, record requests and reports in medical records department

 

 

Key Responsibilities

Core Responsibilities

• Retrieve and file patient documentation from multiple streams, including hard copies and electronic files.
• Process electronic faxes and filing in a timely manner, uploading patient documents to chart.
• Send out faxes as requested by office staff or physicians.
• Take incoming requests for copies of medical records, billing associated fees, following disclosure policy for releasing medical records.
• Process hospital documentation post visit, including pathology, consults, and procedure reports.
• Answer medical records phone calls and resolve caller’s inquires.
• Process medical records requests by patients or other physicians according to policy and HIPAA guidelines.

 

Additional Responsibilities

• Merge duplicate patient accounts.
• Maintain pharmacy and provider contact information database.
• Maintain confidentiality of personal and financial information by utilizing HIPAA’s guidelines and regulations.
• Attend all office meetings or in-services as required.
• Any other tasks as requested by the physician, practice manager, human resource manager and/or the office supervisor
• Assist other departments with scanning

 

Knowledge, Skills, and Abilities

• Ability to communicate with diversified levels of patients, staff members, external providers and/or agencies
• Fluent in English
• Knowledge of modern office procedures and methods including telephone communications, office systems, and record keeping
• Knowledge of modern business communication, including style and format of letters, memoranda, minutes, and reports
• Skill to use a personal computer and various software packages, including internet.
• Ability to establish priorities, work independently, and proceed with objectives with little supervision
• Ability to handle and resolve problems
• Ability to organize work material to ensure accuracy of patient records.
• Neat appearance and a professional demeanor.

 

Required Qualifications

• High School Diploma or equivalent
• Willingness to learn new tasks, be cross trained within the office, and be flexible with workload to help office flow, including assisting co-workers.
• Willingness to work occasional overtime.

 

Preferred Qualifications

• Experience working in a medical records department, preferably in a medical office setting

 

Physical Requirements

• Applies the principles of body mechanics in lifting or moving boxes or equipment (occasional).
• Must be able to sit (frequent), stand (frequent), walk (frequent), stoop (frequent), bend over (frequent), and type on keyboard (frequent).
• Ability to communicate in person and by phone (frequent)

 

Work Environment

• Ability to communicate in person and by phone (frequent)