Sales Manager

Job Title: Sales Manager Reports To: Business Leader Direct Reports: Water Treatment Specialists Job Summary: The Sales Manager is responsible for planning, organizing and directing all activities of the sales team to maximize sales volume and drive targeted profitable growth of the company. This position manages a team of water treatment specialists and is responsible for supporting their performance and professional development. The Sales Manager collaborates with sales personnel, internal teams, and customers to meet company sales and financial goals. This role is expected to carry a personal sales quota in addition to managing the team. Key Responsibilities: Team Leadership & Supervision: Manage, support, and develop a team of sales personnel Meet regularly with sales personnel to review sales activity funnel, review sales performance compared to goal, and training needsDeliver coaching, performance management, and conduct annual performance reviews for all direct reportsConduct ride-alongs with sales staff as needed to provide training and coachingCollaborate with internal CSR and Service/Install teams to review and optimize scheduling, availability, and company prioritiesMaintain target sales staffing levels through active participation in hiring and employee retention strategies Revenue & Budget Management: Manage sales personnel to achieve daily, monthly, and annual sales goals for the companyParticipate with company leadership to develop and implement sales and pricing strategy to meet company objectives Assist in new customer acquisition, bid preparation, and customer retention strategies Maintain awareness of market conditions and competitive behaviors to meet company objectives Maintain thorough knowledge of companys available products, services and pricing structures to assist sales personnel Analyze financial data to identify trends, improve margins, and increase revenue and profitability Customer Service: Ensure sales personnel maintain professional conduct while interacting with customers and leads at all timesAddress customer concerns or complaints promptly and professionallyEnsure that consultations meet or exceed customer expectations and company standards Key Performance Indicators Sales o Achieve weekly, monthly, annual budgeted company Sales goals Average Sales Price o Maintain budgeted Average Sales Price goals Team Activity Goals o Ensure sales personnel achieve daily, weekly, monthly, and annual activity goals (Consultations, Estimates, Win Rate) Employee Retention o Maintain company target employee turnover ratio Personal Sales Production Close / Win Rate maintain team close rate at or above 50% on in-home consultations Gross Margin on Sold Jobs maintain budgeted gross profit margins across all sold jobs Daily Non-Negotiables 30 calls/day per rep (15 follow-ups, 15 new business), 1 self-gen activity, 1 social media post Pipeline Metrics estimates outstanding, follow-up conversion rate, aged estimate recovery Qualifications & Requirements 35 years of sales management experience, preferably in home services or water treatmentProven track record of managing and developing a sales team to meet or exceed revenue targetsExperience with CRM/field service software (Service Titan preferred)Ability to manage personnel across multiple locations Valid drivers license and willingness to travel between locations and conduct ride-alongsStrong coaching, communication, and performance management skillsComfortable running in-home consultations and closing sales personally