HIM Specialist

Make a Difference Where It Matters Most

Join a team that's been providing compassionate, patient-centered care to rural North Carolina communities for 50 years. At CommWell Health, you won't just care for patients, you'll empower families, change lives, and be part of a mission-driven team that believes everyone deserves quality healthcare, close to home.

What You'll Do

• Scanning and attaching of referral appointment letters and consultation reports received to the appropriate electronic clinical record, including creation of an order, if need be and route to the provider (if not auto routed) for review within 48 hours of receipt.
• Scanning and attaching of all transferred records, requested records and other "paper" records (EKGs, fetal stress tests, other correspondence) received to the appropriate electronic clinical record.
• Monitoring of electronic fax folders (Provider Flow) and processing of received faxes, including attaching documents to patient electronic clinical record and routing to providers/care teams for review and appropriately forwarding other faxes received (i.e. Medication refill requests).
• Handling of incoming telephone calls regarding medical records needs from CWH sites, outside organizations and patients.
• Processing of medical record requests/releases including review of request, producing copies of records (paper or CD0), faxing or packing records for mailing, preparation of records charges (if applicable), and documentation of the request sent.
• Processing of medical/behavioral health record requests/releases including review of request, producing copies of records (paper or CD0), faxing or packing records for mailing, preparation of records charges (if applicable) and documentation of request/release.
• Processing of behavioral health record request/releases including review of request producing copies, presenting to assigned counselor for final approval, packaging records for mailing, preparation of record charges (if applicable) and documentation of request/release.
• Retrieve patient records from outside agency portals for hospitalization and/or specialty visits.
• Processing of subpoena for records including reviewing the subpoena with supervisor, producing paper of electronic copy of record, documentation of release, packaging for return receipt mailing or hand delivery if required.
• Manage duplicate EPIC records including resolving all pending issues, directly or via EPIC help desk request, verification of all information to confirm duplication, and merge duplicate EPIC records as deemed necessary.
• Assist Referral Specialist in closure of "referral loop" through obtaining delinquent referral consult reports.
• Assist with management of stored paper records including moving shelving, and processing for destruction.
• Monitor "overnight" voicemail box, receive messages, task and/or email messages to appropriate recipients.
• Assist "approved" outside record auditors (i.e. Medicaid, CDC) with obtaining necessary information from the electronic health record.
• Assist VP/Chief of Environment of Care Quality with medical records audits and clerical needs

What We're Looking For

Required:

• HS Diploma/GED
• Clean driving record with current NC driver's license and approved by corporate vehicle insurance vendor for driving privileges

Preferred:

• Experience with medical records, medical terminology and electronic records

Why Join CommWell Health?

• Impact: Be part of a team that delivers life-changing care to underserved populations.
• Balance: Enjoy a supportive, flexible environment that values your well-being.
• Growth: Access continuous learning, advancement pathways, and leadership development.
• Recognition: Your voice matters. At CommWell Health, every team member "colleague" is seen, heard, and valued.

We Take Care of Our Team

• Medical, Dental & Vision Insurance Affordable plans with options that meet your family's needs
• 401(k) with Matching Invest in your future with confidence
• Generous PTO Enjoy time off with paid holidays, emergency leave, and vacation accruals
• Employee Assistance Program (EAP) Support for your mental, emotional, and financial wellness
• Career Growth On-the-job training, certification support, and advancement opportunities

A Team That Cares for You

At CommWell, our teams are more than colleagues, we are a tight-knit, mission-driven family. You'll work alongside experienced clinicians, receive support from leaders, and participate in team huddles, recognition programs, and a collaborative care model rooted in our core value, "The Value of Valuing" by recognizing each person's worth, perspective, and contributions.

Equal Opportunity Employer

CommWell Health is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Ready to Join Us?

If you're a compassionate person ready to be part of something bigger, we'd love to meet you. Apply today and help us shape the future of community health, one patient, one family, one community at a time.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.