Practice Assistant (Durham, NC)

Geode Health is a rapidly growing, national provider of outpatient mental health services. Our Mission is to “Transform mental health by making it more accessible, affordable and effective”.

We are looking for passionate Practice Assistant . The ideal candidate will be motivated by joining a quickly growing organization. Excited to help us improve the care experience for patients and providers. The Practice Assistant is a multi-skilled worker who assumes a wide range of clinical and administrative roles within the physician office setting. The Practice Assistant serves as a key team player when interacting and communicating with patients and/or clinical staff in the ambulatory care environment. Most importantly we’re looking to bring someone into our team who is excited about our mission to improve mental healthcare across the country.

Job Responsibilities

• The Practice Assistant is a key member of the patient care team by supporting the providers with the delivery of high-quality health care to ambulatory patients
• Practice Assistants are vital to the effective operations of a fast-paced practice
• Secures patient information and maintains patient confidence by completing and safeguarding medical records
• Serves and protects the practice by adhering to professional standards
• Respond to verbal and electronic requests for information and assistance using proper policies, reference tools and provider instructions
• Maintains safe, secure and healthy work environment by establishing and following standards and procedures and complying with legal regulations
• Knowledge of emergency procedures and assist in crisis situations
• Understanding of policies and procedures
• Supports HR compliance processes, including assisting with the completion and verification of I-9 forms for Geode employees
• Assists with drug screening processes as needed, including specimen collection, shipment, and ordering of necessary supplies
• Maintains strict confidentiality of all patient, provider, and organizational information, and upholds privacy standards in all aspects of their work
• Complete all other relevant responsibilities as assigned by the supervisor

Ideal Candidate Profile

• Passionate about our mission and inspiring others
• Self-starter, for whom no task is too big or too small and takes ownership of their decisions
• Contribute to the collective effort both within own scope - and beyond - as needed
• Creative and strategic thinker
• A lifelong learner who believes in giving and receiving feedback to get better each day
• Organized & process-oriented

Qualifications/Skills

• At least one year of experience working in a medical office and/or mental health is (preferred)
• Experience working with patients who are suffering from anxiety and depression (preferred)
• Ability to maintain professional appearance and demeanor, and interface well with patients in a mental health setting (preferred)
• Excellent communication skills and ability to work well with a team
• Excellent computer skills

Education and Experience Requirements

• Associates or bachelor’s degree (preferred)
• Some experience in healthcare settings (preferred)
• Knowledge of working at a clinical setting (preferred)

At Geode Health, we offer:

• Competitive compensation
• Medical, dental and vision benefits
• Life insurance
• Short and long-term disability
• Paid vacation and holidays
• Matching 401k plan
• State of the art technology

Why work for Geode Health?

At Geode Health, we take our commitment to patients and providers seriously. We focus every day on how to help patients across the United States get the best possible mental health care available. To achieve this, we focus on ensuring our providers have unmatched support and resources so that they can focus on providing great care. We are backed by KKR, a leading private equity firm with the experience and mission alignment to truly make an impact. Joining Geode Health will put you on the front-end of a rapidly growing movement to increase access and improve outcomes for mental health patients and providers across the nation.

To learn more, visit us as

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