Dispatcher

Benefits PAID TRAINING EXCELLENT BENEFITS - MEDICAL, DENTAL, VISION, AFLAC, AD&D, LIFE INSURANCE & 401K COMPANY SPONSORED LIFE INSURANCE POLICY & ACCIDENTAL DEATH AND DISMEMBERMENT COMPREHENSIVE EMPLOYEE REWARDS PROGRAM EMPLOYEE OF THE MONTH PROGRAM EMPLOYEE REFERRAL PROGRAM PAID SICK LEAVE FUN & FAST PACED WORK ENVIRONMENT WITH SUPPORTIVE MANAGEMENT & GREAT COMPANY CULTURE Pay Starting Pay: $17/hr (+ more with experience) $20/hr average hourly Pay Range: $17 - $25/hr depending on experience Shift Possible shifts 10:00 am - 6:30 pm Wednesday - Sunday or Friday - Tuesday. Shift may change based on the needs of the business. Flexibility is required. Will discuss more during interview. This is an "in person" position, not remote. About Our Company Multi-Comm, Inc. is a Veteran-Owned Small Business specializing in providing installation and maintenance services for the cable television and telecommunications industry, as well as the private sector. We offer commercial cable installation, fiber optic installation and maintenance, rewiring, retrofit, structured cabling and more. With a focus on safety, quality and customer satisfaction, Multi-Comm Inc. technicians install cable television, high-speed internet, and digital telephone services. This is an excellent opportunity for the right individuals who enjoy interacting with customers and are dynamic team players with high standards. QUALITY WORKMANSHIP is the key to our success! Therefore, only individuals who are team-oriented, have excellent customer service skills and are committed to providing high-quality work will be considered for these positions. Job Summary We are a high-volume Cable Contractor for a well-known Telecommunications provider in Southern California. As a dispatcher, your main responsibility is to handle inbound calls and emails from our Field Technicians. Other functions may include (but are not exhaustive) reviewing pending work orders and assisting technicians with remote troubleshooting for issues that could cause customer's equipment not to function correctly (e.g., coding, signal and maintenance issues). You will also be responsible for communicating and recording information via telephone, email and messaging. We are looking for a team player who can communicate efficiently and professionally with co-workers, senior management, customers and vendors. The ideal candidate will be reliable, initiate results in a timely manner, follow specific procedures, multi-task, work efficiently and pay attention to detail. Our hours of operation are 7 am until the last tech leaves the field Monday-Sunday, so flexibility to provide cover where necessary is required. Essential Functions of the Position Strong written & verbal communication skills, basic math, organizational and interpersonal skills. Strong customer service background. Ability to promote positive customer relations and working relationships consistently. Ability to work in a fast-paced, high-pressured environment while operating several programs and paying attention to detail. Monitor technicians' work routes to ensure on-time arrival to appointments. Assist in driving field productivity through efficient call handling and support. Record information into company programs & databases to provide accurate customer service history in each customer account and a record of service calls. Ensure all work orders are closed using the correct coding, notes and time stamps. Ensure billing is complete and accurate by verifying installed services are reflected on the account and the appropriate charges are added. Demonstrate the ability to project a positive, professional company image at all times. Operate a computer and its various functions. Perform other duties as requested in a timely manner. Preferred Skills & Qualifications Knowledge of the cable industry or similar service industry is an advantage. Experience with 10-key. Prior customer service and/or dispatch experience. Knowledge of OMSE, Kitty, Orange Tools, Penguin Data, Tech Director and CSG is a plus. Knowledge of Microsoft Office. Understanding of Telecommunication products and services. Required Qualifications Must be able to pass a pre-employment background test and drug screen. #J-18808-Ljbffr