Environmental Control Systems Troubleshooting Specialist (Experience, Senior or Principal)

Environmental Control Systems Troubleshooting Specialist Boeing Commercial Airplanes (BCA) is seeking an Environmental Control Systems Troubleshooting Specialist (Experience, Senior or Principal) in Seal Beach, CA. Systems Service Engineering is seeking an experienced troubleshooting specialist to join the 767 & Out of Production Propulsion and ECS Systems Service Engineering team. This fast‑paced, dynamic team delivers exceptional, around‑the‑clock customer support—24/7, 365 days a year—ensuring our airline customers receive timely and effective technical solutions. In this critical role, you will serve as a key technical resource, directly addressing customer inquiries and advocating for their needs within Boeing. You will manage both urgent, short‑term issues and longer‑term, predictive proactive projects. Your work will involve independent research, as well as close collaboration with internal engineering teams, suppliers, and external partners to resolve complex environmental control system challenges. Primary Responsibilities Monitor and identify potential in‑service risks and issues, developing and executing mitigation plans to support a smooth and successful return into service. Review and verify Customer Support documentation, including the Aircraft Maintenance Manual (AMM) and Fault Isolation Manual (FIM). Create and update technical communications such as Fleet Team Digest (FTD) articles, Service Letters (SL), and Maintenance Tips (MT) to keep customers informed and supported. Apply troubleshooting expertise to investigate and resolve technical, operational, and quality issues with environmental control systems, primarily air conditioning and air supply/pneumatics systems, as reported by airline customers, using a variety of resources, including airline data, engineering databases, supplier information, and maintenance publications. Communicate effectively with airlines and internal stakeholders to address questions and reported problems. Evaluate event reports for potential safety concerns and take appropriate action. Lead and manage projects aimed at resolving fleet‑wide issues and improving system reliability. Develop and deliver presentations on in‑service issues to review boards, management, suppliers, and airline customers. Participate in support teams and provide on‑site technical assistance at airline locations as needed. This position requires flexibility to support a fleet operating 24/7/365. Occasional off‑shift work may be necessary to respond to emergent issues and participate in critical airline meetings outside regular business hours. Required Qualifications 6+ years of related work experience or an equivalent combination of education and experience. Preferred Qualifications Level 4: 10+ years of related work experience or equivalent combination of education and experience. Level 5: 15+ years of related work experience or equivalent combination of education and experience. Aviation Maintenance Technician experience and A&P certificate. Experience troubleshooting environmental control system issues on aircraft. Experience reading systems schematics. Experience evaluating airline data such as flight data, health monitoring data, and part reliability information. Experience with environmental control systems including air supply/pneumatics, air conditioning, nitrogen generation systems (NGS), electric/electronic cooling, live animal carriage, cargo fire & smoke protection, and/or ground de‑icing. Experience collaborating across business units with mechanics, manufacturers, suppliers, customers, and leadership. Experience with My Boeing Fleet and the Boeing Communication System. Familiarity with Boeing processes and drawing systems. Additional Information Conflict of Interest: Must satisfy the Company’s Conflict of Interest (COI) assessment process for all positions. Pay & Benefits: Competitive base pay and variable compensation opportunities. Level 3: $101,150 – $136,850 Level 4: $126,650 – $171,350 Level 5: $156,400 – $211,600 Benefits include health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and paid and unpaid time away from work. Eligibility may vary by location, date of hire, and collective bargaining agreements. Shift: 1st shift. Relocation: Position offers relocation based on candidate eligibility. Export Control Requirements: This position must meet U.S. export control compliance requirements. U.S. Person (U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee) required. Visa Sponsorship: Employer will not sponsor applicants for employment visa status. Education: Bachelor's Degree or Equivalent required. Union: This is not a union‑represented position. Drug Free Workplace: Boeing is a Drug Free Workplace and post‑offer applicants and employees may be subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol as outlined in policy. Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law. #J-18808-Ljbffr Boeing