LTSS Service Care Manager

Position Title: LTSS Service Care Manager

Work Location: Texas (Dallas, Nueces, and Central SDAs)

Assignment Duration: 12 months

Work Schedule: 8am-5pm

Work Arrangement: Hybrid (field/office with ~75% travel)

Position Summary: Assists in developing, assessing, and coordinating holistic care management activities to enable quality, cost-effective healthcare outcomes. May develop or assist with developing personalized service care plans/service plans for long-term care members and educates members and their families/caregivers on services and benefits available to meet member needs.

Background & Context: This is a backfill for an FTE on a collaborative, member-focused team operating in a fast-paced environment.

Key Responsibilities:

* SCs manage member cases through outreach, face-to-face visits, and care coordination.

* The role includes significant fieldwork (about 75% travel), completing assessments, coordinating services, and ensuring members receive needed care while maintaining documentation and compliance standards.

* SCs work a hybrid field/office schedule with 3 travel days and 2 documentation days.

* Travel days focus on completing 2-3 in-person assessments daily.

* Doc days focus on completing required documentation within 3-day TAT, care planning, and follow-ups.

Qualification & Experience:

* Required: LVN or LBSW

* Years of experience required: 2-4 years

* Additional qualities to look for: Prior SC/CM experience

* Top 3 must-have hard skills: 1. Time management Candidate Requirements

Education/Certification
Required: LVN or LBSW
Preferred:

Licensure
Required: LVN or LBSW
Preferred:

Years of experience required: 2-4 years

Disqualifiers:

Additional qualities to look for: Prior SC/CM experience

• Top 3 must-have hard skills stack-ranked by importance

1
Time management

2

3