Utility Alcove OTR

Why Join MadTree as a Utility?

Join our team where you can understand that immaculate dining rooms, spotless glassware, and seamless support of the restaurant creates unforgettable guest experiences (and doesn't happen by accident!). You'll work alongside hospitality professionals who genuinely support each other, and celebrate wins together across our stunning. You'll play a pivotal role in ensuring seamless service delivery, maintaining our high hospitality standards throughout the restaurant. Mastering the art of anticipatory service and supporting us in creating memorable dining experiences, you'll be responsible for keeping the restaurant clean throughout service and making sure that our bartenders and servers have everything they need.

Total Rewards & Benefits:

Transparent compensation $8.00 401(k) save for what's next and help build your future FREE mental health support 8 in-person/video sessions + unlimited text-based therapy Paid volunteer time annually + company-wide Community Impact Day Enjoy what we create Regular gift cards for MadTree food, beverages, and merch Continued growth Cross-training opportunities across hospitality operations Nature-inspired workspaces Designed to connect people to nature and each other Face-to-face humanity Real human connection, not screen isolation A team that gives a f*ck People who are passionate and genuinely care

About MadTree

Founded in 2013, MadTree is an award-winning brewery that's rooted in Cincinnati and planted in purpose. Driven to craft great beer - but more importantly - build a business dedicated to doing good, MadTree protects and celebrates nature while reducing impact on the environment. MadTree is a B Corp certified company and proud member of 1% for the Planet with a commitment to donate 1% of sales to local, sustainable nonprofits. MadTree strives to create warm and welcoming experiences, exceed expectations, and most importantly, plant a better community. They put purpose in every pour, and raise a glass to doing things differently.

About Alcove OTR

Alcove - OTR is the first evolution of the MadTree hospitality experience; a space intentionally designed to connect people to nature and each other in the heart of Cincinnati's historic Over-the-Rhine neighborhood.

Located in one of Cincinnati's most historic and storied German beer halls, Alcove - OTR lives inside a building that was beautifully restored in 2022 and thoughtfully reimagined for a new generation of gathering and hospitality. The LEED-certified space blends approachable dining with warm hospitality, thoughtful design, and a nature-inspired atmosphere that feels both elevated and inviting. Complete with more than 2,500 live plants, stunning living walls, patio space, and our signature greenhouse bar, the space blurs the lines between indoors and outdoors while creating a nook of nature in the middle of the city.

As the foundation of the Alcove concept, the space carries forward our commitment to crafted food and beverage offerings, immersive hospitality, and experiences that feel memorable without feeling pretentious. Alcove - OTR is a living expression of who we are as a company and the experiences we aspire to create every single day.

We are MadTree. Rooted in Cincy. Planted in Purpose.

MadTree is committed to building a diverse, equitable, and inclusive workforce that is rooted in Cincy and planted in purpose. We offer a competitive compensation package plus great benefits like subsidized health insurance, free mental health support, a retirement plan with a match, paid time off, and many other great perks.

POSITION SUMMARY: The Utility role is the connective tissue of our front-of-house moving between hosting, bussing, food running, and service support to keep the restaurant clean, organized, and ready for whatever the shift brings. They greet guests at the door, reset tables with urgency, back up servers and bartenders through the rush, and keep the dining room sharp from open to close. They show up as a MadTree ambassador who lives Connect, Grow, and Give a F*ck every shift.

LOCATION: Cincinnati, OH

STATUS: Part-Time

REPORTS TO: Assistant General Manager

SHIFTS: Must have availability matching status type. Availability can include a mix of weekday, weekends, days, and nights.

COMPENSATION RANGE: $8.00

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Deliver exceptional guest service through warm, engaging interactions throughout every shift
• Greet and seat guests at the front door, manage flow, and create a welcoming environment from the moment they walk in
• Clear, sanitize, and reset tables quickly and thoroughly to keep service moving
• Maintain cleanliness and presentation across dining areas, patios, bars, bathrooms, walkways, service stations, floors, trash areas, glass, furniture, and high-touch surfaces
• Monitor the restaurant's appearance continuously and address issues before guests notice them
• Support servers and bartenders with pre-bussing, food running, polishing glassware and silverware, stocking, and table maintenance
• Keep polished glassware and silverware levels stocked and service-ready at all times
• Refill ice, condiments, and operational essentials throughout service
• Communicate clearly between FOH and BOH to keep food moving and service tight
• Anticipate guest and team needs before being asked, and step in wherever support is needed as business shifts throughout the day
• Complete opening, closing, and transition side work thoroughly and consistently
• Keep stations stocked, organized, and ready for the next wave of service
• Maintain urgency during high-volume service without losing attention to detail
• Support service recovery and help fill operational gaps as they come up
• Support sustainability efforts through proper waste management and sorting

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform essential duties, accountabilities, and responsibilities satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age or older.

• High School Diploma or GED.
• 1+ year host experience preferred.
• Open availability including nights, weekends, and holidays.
• Reliable transportation and excellent attendance record.

SKILLS & ABILITIES:

• Food Passion: Demonstrates enthusiasm for cooking and food preparation.
• Quality Focus: Maintains high standards in food preparation and presentation.
• Team Player: Works effectively in a collaborative kitchen environment.
• Organization Master: Maintains clean, efficient work areas.
• Recipe Expert: Follows standardized recipes and portions accurately.
• Multi-tasker: Handles multiple orders while maintaining quality.
• Communication Pro: Coordinates effectively with kitchen, service teams, and leadership, facilitating clear communication channels across all organizational levels.
• Safety Champion: Ensures adherence to food safety and sanitation standards.
• Time Management: Efficiently prioritizes tasks during service periods.

PHYSICAL REQUIREMENTS:

• Ability to stand and walk for extended periods.
• Ability to frequently lift and/or move up to 50 pounds.
• Ability to work in hot environments.
• Ability to frequently reach, bend, and use hands and arms.
• Vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age or older.

• Experience in a high-volume bar and/or restaurant is strongly preferred.
• Comfort with working independently, multitasking, and maintaining efficiency and productivity with the ability to prioritize tasks and work under pressure.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• The work environment is usually that of a restaurant kitchen.
• The work environment includes exposure to heat, water, and cleaning chemicals.
• The employee frequently works with industrial cleaning equipment.
• The employee frequently works on wet floors.
• The position requires extended periods of standing and walking.