Customer Support Specialist
InterDent, Inc.
We are looking for a dedicated, empathetic, and problem-solving Customer Support Specialist to join our team. In this role, you will serve as the primary point of contact for our customers, addressing their inquiries, resolving technical issues, and ensuring exceptional satisfaction with our products/services. The ideal candidate is an active listener with strong communication skills and a passion for helping others. Key Responsibilities Customer Communication: Respond promptly to customer inquiries via multiple channels (e.g., email, live chat, phone, and social media). Issue Resolution: Troubleshoot and resolve technical or account-related issues efficiently, guiding customers through step-by-step solutions. Product Advocacy: Educate customers on product features, best practices, and updates to maximize their value and engagement. De-escalation: Handle sensitive or frustrated customer situations with patience, empathy, and professionalism, turning negative experiences into positive outcomes. Documentation: Maintain accurate records of customer interactions, support tickets, and resolutions within our CRM/helpdesk software. Knowledge Base Contribution: Identify recurring customer pain points and help create or update help articles, FAQs, and internal documentation. Qualifications & Requirements Communication Skills: Exceptional written and verbal communication skills with a strong command of English (additional languages are a plus). Technical Proficiency: Familiarity with modern helpdesk software and CRM systems (e.g., Zendesk, Interforce, Salesforce, Freshdesk) and general tech-savviness. Problem-Solving Mindset: Strong analytical skills with the ability to diagnose issues quickly and think creatively under pressure. Soft Skills: High emotional intelligence, patience, empathy, and a natural disposition toward helping people. Education: High school diploma required; associate or bachelor's degree preferred. What We Offer Competitive Salary: Competitive base pay commensurate with experience. Benefits: Comprehensive health, dental, and vision insurance packages. Time Off: Generous paid time off (PTO) and paid holidays. Growth Potential: Clear pathways for career advancement within customer support, operations, or product management. #J-18808-Ljbffr Interdent
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New York, NY9 days ago $65k - $95k
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New York, NYa month ago$23 - $24 per hour
...Resident Services Specialist Job Overview: The Resident Services Specialist will provide... ...Directors, internal departments, and National Customer Care Center to ensure timely resolution... .... Provide quality service and support in a variety of areas. Review and close...Hourly payFull timeWork at office$18 - $28 per hour
...Customer Support Specialist New York, New York, United States $ 18.00 - 28.00 (US Dollar) Or refer someone Orvix Engineering is a leading engineering firm dedicated to providing innovative and sustainable solutions across a variety of industries. Our mission...Hourly payFull timeWork at officeRemote workMonday to Friday$32.21 - $39.18 per hour
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$32.21 - $39.18 per hour
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...0/hr (equivalent to $55‑$59k salary) Job Description This role reports to the Associate Director of Customer Relations and will operate as a client support specialist, handling incoming calls, emails, and chat communications from patients, practitioners, and students...Full timeWork experience placementRemote workMonday to Friday- ...backed company with multiple revenue streams, more than 500 customers and 15,000 active users, and tens of millions of dollars of... ..., you’re in the right place. About Your Role: As a Customer Support Specialist, you’ll be the first point of contact for Sendoso customers,...Remote workMonday to FridayShift work
- ...constructing our homes, schools, hospitals, and offices. ABOUT THE ROLE We are seeking an exceptionally organized and empathetic Customer Support Specialist to help UpCodes users utilize the platform to its fullest potential. As our full-time support team member, you will have...Full timeWork from home
- ...of users worldwide. The Role We’re seeking an exceptional Customer Success Specialist who combines deep empathy with technical AI expertise. As... ...transformative potential of AI. This isn’t just customer support—it’s customer success advocacy in the AI revolution. What...Hourly payFull timePart timeImmediate startRemote workWorldwideFlexible hours
$44k
...not hire for these positions—we identify and validate them from customer-focused organizations directly. Employer Industry: Software... ...Opportunity for career growth and development within a fast-scaling support team Supportive and inclusive work environment that values...For contractorsImmediate start- We’re seeking a Customer Support Specialist to assist users with AI-powered social media tools, troubleshoot issues, and provide an exceptional customer experience. Responsibilities Respond to customer inquiries via chat, email, and phone. Guide users through AI-powered...
$32.21 - $39.18 per hour
...iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested... ...committed to helping people. You are a customer fanatic with a proven track record of... ...Do Your Work As a Customer Support Specialist, Benefits, how results are achieved is...Hourly payWork experience placementCasual workWork at officeLocal areaMonday to FridayFlexible hours$25 per hour
...through it. That's this role. The role You're the frontline of customer outcomes. Your job is to take short blocks of time, mornings,... ...-to-value, higher adoption, longer retention. We see customer support, customer success, and sales as deeply interdependent functions...Full timePart timeRemote workDay shiftAfternoon shift$21 per hour
...passionate about helping others, driven to find effective solutions, and thrive in a fast-paced, customer-focused environment, we encourage you to apply for the Customer Support Specialist opportunity Geo-Salary Information An in-person interview may be required during the...Hourly payLocal areaRemote workMonday to FridayShift work- Baldor Specialty Foods, Inc. is seeking a Customer Support Specialist to provide exceptional service to customers. In this role, you will engage with customers, manage their orders, and resolve inquiries to enhance satisfaction and loyalty. The ideal candidate has a strong...
$75k
Join to apply for the Customer Support Specialist role at Cherry Join to apply for the Customer Support Specialist role at Cherry Started in 2019, Cherry is an extremely fast growing FinTech that has built the simplest, fastest, and most inclusive Buy Now, Pay Later solution...Full timeSummer workLocal areaRemote workShift work$22.5 - $30 per hour
...flagship product—an AI-driven, non-invasive cardiac test supported by the ACC/AHA Chest Pain Guidelines called the Heartflow... ...has been used for more than 500,000 patients worldwide. The Customer Support Specialist role (CSS) is a full-time role that delivers world-class customer...Hourly payFull timeWork experience placementLocal areaRemote workWorldwideRelocation- About the job Customer Support Specialist Remote Customer Support Specialist At Heritage Civil Works, we lead industries forward through cutting-edge engineering solutions from aerospace to biotechnology, pollution control to energy innovation. Our clients depend on us...Immediate startRemote workHome office
$17 - $21.25 per hour
Chico's is seeking a Support Associate in New York who is responsible for supporting a customer-focused sales culture. The role involves various sales operations, including merchandise handling and stock processing. Candidates should have strong communication and customer...Afternoon shift$70k - $85k
...issues as needed. Deliver white-glove support, building trust and confidence with clients... .... Collaborate with Implementation Specialists, Product, and Engineering teams to ensure... ...on software functionality, workflow customization, or new releases. Continuously refine...Immediate startRemote work
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