AI Cloud Operations Technologist

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Discover what to expect during your journey as a candidate with us. AI Cloud Operations Technologist As an AI Cloud Operations Technologist, you will support the build, implementation, and sustainment of AI-enabled workflows that improve enterprise cloud operations. This role is ideal for a hands‑on technologist with experience supporting cloud operations, automation, service management workflows, and AI-enabled enterprise solutions. You will work closely with lead technologists, cloud engineers, operations teams, product stakeholders, and service delivery teams to turn operational needs into practical AI-enabled solutions. Strong problem‑solving skills, attention to detail, technical curiosity, and the ability to apply prior experience in complex enterprise environments are required. What You’ll Do Support the build, configuration, testing, and deployment of AI-enabled workflows for enterprise cloud operations Help implement automation that improves monitoring, service request handling, configuration management, and operational support Support use of cloud service provider native AI capabilities to streamline and secure cloud operations Assist with MCP-enabled integrations that allow models and AI-enabled workflows to interact with enterprise services under appropriate governance Respond to service management requests with accuracy, professionalism, and timely follow‑through Document recurring issues, solution steps, workflow patterns, KB articles, and internal user guidance Analyze service tickets, usage metrics, and user feedback to identify process improvement opportunities Support workflow optimization across cloud operations, service management, and enterprise delivery teams Participate in solution testing, validation, troubleshooting, and refinement Help prepare enablement materials, training resources, and best‑practice guidance for users and support teams Collaborate with senior team members to ensure solutions are secure, usable, supportable, and aligned with enterprise standards Communicate status, risks, issues, and recommendations clearly to stakeholders Continue building technical depth in cloud operations, automation, AI-enabled workflows, and enterprise service delivery You Have Experience supporting cloud operations, automation, service management workflows, or enterprise technology delivery Experience working with a major cloud service provider environment Experience supporting AI-enabled tools, automation platforms, workflow solutions, or enterprise service delivery capabilities Experience working with service management systems such as ServiceNow Ability to troubleshoot technical issues and support operational workflows in a structured environment Ability to create clear documentation, KB articles, user guidance, process notes, and technical support materials, and review tickets, usage data, feedback, and process gaps to identify improvements Ability to collaborate with technical and non-technical stakeholders Ability to follow operational, security, and change management processes and pay strict attention to detail Ability to learn new tools quickly and apply technical knowledge to real operational needs Bachelor’s degree Nice If You Have Experience with cloud monitoring, incident response, configuration management, or operational automation Experience using cloud-native AI, automation, monitoring, or security capabilities Experience with APIs, integrations, MCP, or enterprise workflow automation Experience supporting change management, governance, approval workflows, or audit-ready operational processes Experience creating training materials, job aids, process documentation, or internal support resources Experience working in consulting, technical support, customer success, cloud operations, or enterprise service delivery environments Strong analytical skills Strong written and verbal communication skills Compensation Salary ranges from $62,000.00 to $141,000.00 (annualized USD). The projected range is one component of the total compensation package for employees. This posting will close within 90 days from the Posting Date. Benefits Full‑time and part‑time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Benefits include health, life, disability, financial, and retirement benefits, paid leave, professional development, tuition assistance, work‑life programs, and dependent care. Identity Statement As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud. Candidate AI Usage Policy AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. The use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in‑person or virtual) is prohibited unless permission is explicitly provided. Work Model Our people‑first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. Employees working virtually are generally expected to have their cameras on during meetings. Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility. Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility. Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law. #J-18808-Ljbffr Booz Allen Hamilton