Salesforce Administrator

Position Location Required: St. Louis, MO

Applicant must be located in the St. Louis metropolitan area. Applications outside of this requirement will not be considered.

The LCMS Mission
"In grateful response to God's grace and empowered by the Holy Spirit through Word and Sacraments, the mission of The Lutheran Church-Missouri Synod is vigorously to make known the love of Christ by word and deed within our churches, communities, and world."

Department Profile

The Technology Application Group is a function of the Operation Support Services Department that is dedicated to the Application of Technology solutions that enable Ministry and Business functions of LCMS, Inc to operate in the most innovative and cost-effective manner possible. The Technology Application Group provides technical support to the major LCMS Business Applications as well as many other Department specific tools.

Reporting Relationships

• Reports to the Associate Executive Director Operations Support Services
• Receives assignments from the Associate Executive Director Operations Support Services

Position Summary
The Salesforce Administrator is responsible for the configuration, maintenance, and continuous improvement of the Salesforce platform to support LCMS's strategic and operational goals. This role serves as the primary point of contact for Salesforce-related inquiries, ensuring optimal system performance, user adoption, and alignment with ministry and business needs.

Essential Job Functions

• System Administration/Implementation
• Manage user accounts, roles, profiles, permissions, and public groups.
• Advise and influence to ensure successful implementation of Salesforce.
• Maintain data integrity through regular audits and validation rules.
• Customize Salesforce objects, fields, page layouts, workflows, and approval processes.
• Platform Optimization
• Implement new features and AppExchange solutions.
• Monitor system performance and troubleshoot issues.
• Coordinate upgrades and integrations with other platforms.
• Platform Adoption and Continuous Improvement
• Gather requirements from internal stakeholders and translate them into technical solutions.
• Provide ongoing support and training to users across departments.
• Promote adoption and best practices for Salesforce usage.
• Reporting & Analytics
• Develop and maintain dashboards and reports to support decision-making.
• Ensure data accuracy and accessibility for ministry and operational insights.
• General / Other duties as assigned.

Education and Experience

• Bachelor of Science degree in Information Systems or equivalent experience.
• Experience with Salesforce Nonprofit Cloud and Salesforce Experience Cloud required.
• 5+ years of experience as a System Administrator, Application Developer, or similar role.

Competencies (Knowledge, Skills and Abilities)

• Must be able to demonstrate technical aptitude
• Must have a positive attitude about learning a broad range of skills and technologies.
• Must be proactive and able to maintain productivity with minimal supervision.

Certifications

• Salesforce Nonprofit Cloud (Required)
• Salesforce Marketing Cloud (Preferred)
• Salesforce Experience Cloud (Preferred)

Supervisory Responsibility

• None