Customer Service Representative - Collections
$17.48 per hourCreditech Inc
Creditech delivers comprehensive collections services supported by proprietary technology to help clients meet their compensation and recovery goals. We specialize in municipal, medical, and utility collections, and pride ourselves on providing high-quality, respectful customer care.
We are currently seeking a Customer Service Representative to join our Collections team. If you are skilled at navigating sensitive conversations and enjoy helping others, this role may be for you!
WHAT YOU’LL DO:
The Customer Service Representative in our Collections department will use strong communication and analytical skills to resolve account-related inquiries while adhering to legal requirements and company policies in a fast-paced collections environment. Additional responsibilities include:
- Manage and work assigned collection accounts using internal systems, including initiating outbound calls, responding to inquiries, sending correspondence, and updating account information.
- Handle inbound calls and consumer requests professionally while maintaining accurate notes and account statuses until resolution or escalation.
- Support team operations by meeting scheduling expectations, assisting with training new employees, and performing other duties as assigned.
SCHEDULE + WORK ENVIRONMENT:
- Schedule: Full-time Schedule: Monday - Friday, 8:00 am - 4:30 pm
- Once released from training (~3-4 months), once per week: 9:30 am - 6:00 pm
- Location: On-site in our Bangor, PA office
- Flexibility: Once released from training (~3-4 months), hybrid (office/remote) schedule is available based on performance and business needed
PAY + BENEFITS:
- Pay Rate: $17.48/hour + monthly incentive opportunities!
- Medical, Dental, Vision & Life Insurance
- Paid Time Off - Holidays, Vacation, Sick, and Personal Time!
- Wellness Program including physical, emotional, and financial wellness
- 401(k) with Profit Sharing
- Employee Assistance Program
- FSA & HSA Options
- Travel Insurance
- Casual business work environment
Compensation details: 17.48-17.48 Hourly Wage
PI9a47cc0fe351-38059-41768684
Vacancy posted 1 day ago
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