In Room Dining Server - The National

In-Room Dining Server

A career at The National, Autograph Collection means working at one of the most breathtaking luxury hotels in Oklahoma City. Located in the historic First National Center, this stunning hotel features 146 guest rooms, the award-winning Tellers Italian restaurant, and The Great Hall, an iconic social and event space. Employees at The National take pride in delivering refined hospitality in an awe-inspiring setting, where history meets modern elegance.

Department: Food and Beverage

Reports To: Restaurant Manager

Status: Non-Exempt

The In Room Dining Server is responsible for delivering food and beverage orders to guest rooms in a timely, professional, and courteous manner while providing exceptional guest service. This role includes accurately taking and delivering orders, setting up trays or tables in guest rooms, handling payments, maintaining cleanliness and organization of work areas, and ensuring guest satisfaction throughout the dining experience. The position requires strong communication skills, attention to detail, the ability to multitask in a fast-paced environment, and a commitment to maintaining hotel service standards.

Responsibilities:

• Maximize guest service.
• Set up room service trays with proper condiments, utensils and linens.
• Deliver food from the kitchen to guest rooms as orders are readied in the kitchen.
• Clear used trays from hallways and take dishes to the dish room.
• Transport dirty tableware from the Dining Room to the dish drop area and sort accordingly.
• Conduct themselves in a professional manner with the awareness that all actions and communications are within guest view.
• Assist servers and hosts when specifically requested.
• Be knowledgeable of general guest information.
• Maintain regular attendance and be punctual in a complete uniform for any scheduled shift.
• Maintains communication and teamwork with all co-workers and supervisors.
• Maintains an acceptable appearance for station and surrounding area.
• Additional tasks and responsibilities may be assigned at the discretion of the manager. Furthermore, tasks and responsibilities may be added or revised based on the volume of business and the need for the work to be completed at the present time.

Knowledge, Skills and Abilities:

• Ability to walk and stand throughout an eight-hour shift.
• Ability to organize and prioritize under pressure.
• Knowledgeable of basic sanitation.
• Knowledgeable of computer operations and ordering procedures.
• Ability to communicate effectively with guests, co-workers, and supervisors.
• Ability to absorb large amounts of information quickly: service procedures, menus, and hotel floor plan, register operation.
• Ability to maintain excellent attendance and punctuality.

Experience:

• Previous restaurant serving and/or customer service experience.