CX Analytics & Reputation Specialist

LHH Recruitment Solutions is seeking a CX Analytics & Reputation Specialist for a growing organization based in La Mesa, San Diego. This is a fully remote, temp-to-hire opportunity available on either a part-time schedule of 25–30 hours per week or a full-time schedule of 40 hours per week. Candidates must reside in San Diego County. The ideal candidate is analytical, detail-oriented, and passionate about customer experience, online reputation management, and using data to improve customer satisfaction.

Make sure to apply with all the requested information, as laid out in the job overview below.

Responsibilities:

• Monitor and analyze customer feedback, online reviews, surveys, and customer experience metrics across various platforms
• Track customer sentiment, identify trends, and provide insights to improve service quality and customer satisfaction
• Manage online reputation platforms and assist with responding to customer reviews and feedback in a professional manner
• Prepare reports, dashboards, and presentations highlighting customer experience trends, performance metrics, and areas for improvement
• Collaborate with internal teams to identify recurring customer concerns and recommend process improvements
• Maintain accurate records of customer feedback, analytics, and reputation management activities
• Support initiatives focused on improving customer engagement, retention, and overall brand reputation

Qualifications:

• Previous experience in customer experience, analytics, reputation management, or a related field
• Strong analytical, organizational, and problem-solving skills
• Proficiency with Excel, reporting tools, and xhyhwjd customer feedback platforms
• Excellent written communication and attention to detail
• Ability to work independently in a fully remote environment

Assignment Details:

• Contract to hire role
• Onsite
• Part-time 25-30 hours or Full-time 40 hours
• Located in La Mesa, San Diego
• Compensation: $28.00-$32.00 per hour DOE

If you meet the qualifications and are interested in this opportunity, please apply now — we are conducting interviews immediately!