Senior Manager, Revenue Cycle Denial Prevention & Predictive Analytics

Role Description

We are seeking a highly engaged, outcomes-driven leader to advance our Denials Prevention strategy through predictive analytics and operational excellence. This role partners across Revenue Cycle, Clinical, and Payer Relations to:

• Identify denial risk early
• Translate complex data into actionable insights
• Drive sustainable process improvements that protect revenue and elevate the patient financial experience

The ideal candidate combines deep knowledge of denial drivers and reimbursement policy with a forward-looking analytics mindset, building models, dashboards, and governance that enable:

• Proactive intervention
• Measurable performance gains
• Continuous learning

The Senior Manager provides direction to professional and supervisory staff in the Revenue Cycle and ensures the integrity of revenue and billing information for Mayo Clinic. Responsibilities include:

• Participating in strategic planning with the Revenue Cycle Leadership team
• Translating the Mayo Clinic and departmental vision into meaningful and effective responses and results
• Establishing key performance indicators to effectively manage staff and outcomes
• Delegating responsibility and authority to carry out work
• Managing multiple functions and serving as a resource with oversight in day-to-day activities
• Managing multi-site operations
• Identifying opportunities to improve processes and acting as a catalyst for realizing these improvements
• Facilitating and generating new ideas, mediating on difficult issues
• Recruiting, developing, and managing performance within areas of responsibility
• Participating in the overall management of the Revenue Cycle by chairing and serving on Enterprise projects/groups, task forces, councils, and committees
• Serving as a liaison between sections and other departments and agencies inside and outside Mayo
• Creating customer service-driven sections and fostering collaboration with physician and administrative colleagues
• Building teamwork within the Enterprise Revenue Cycle
• Participating in retention planning initiatives
• Traveling as assignments warrant

During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview:

• A question will appear on your screen
• You will have time to consider each question before responding
• You will have the opportunity to re-record your answer to each question
• Mayo Clinic will only see the final recording

Qualifications

• Deep knowledge of denial drivers and reimbursement policy
• Forward-looking analytics mindset
• Experience in managing professional and supervisory staff
• Ability to operate through complexity and ambiguity
• Technical knowledge appropriate to functions being managed

Requirements

• Experience in Revenue Cycle management
• Strong leadership and communication skills
• Ability to build and foster teamwork
• Proven track record in process improvement

Benefits

• Medical: Multiple plan options
• Dental: Delta Dental or reimbursement account for flexible coverage
• Vision: Affordable plan with national network
• Pre-Tax Savings: HSA and FSAs for eligible expenses
• Retirement: Competitive retirement package to secure your future

Company Description

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. We are dedicated to our employees, investing in competitive compensation and comprehensive benefit plans to take care of you and your family, now and in the future. With continuing education and advancement opportunities, you can build a long, successful career with Mayo Clinic.

Our employees are located at our three major campuses in:

• Phoenix/Scottsdale, Arizona
• Jacksonville, Florida
• Rochester, Minnesota

We also have locations throughout Midwestern communities and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives.