Genesys Tech Lead

Design and Develop Solutions Using Genesys Framework (Config Server, Stat Server, Message Server) Genesys Tech Lead Job Description The Genesys & Aspect Technology Lead / Developer will play a critical role in designing, developing, and leading enterprise scale contact center platforms supporting high volume, mission critical banking operations. The role requires deep hands on expertise combined with leadership in a highly regulated, security first environment. Key Responsibilities Serve as Genesys & Aspect (Alvaria) SME for large-scale banking contact center platforms. Lead solution design and architecture for IVR, ACD, routing, and omnichannel systems. Participate in architecture review boards and change governance forums. Define standards for development, configuration, deployment, and coding best practices. Mentor onshore/offshore development and L3 support teams. Genesys Platform Responsibilities Design And Develop Solutions Using Genesys Framework (Config Server, Stat Server, Message Server) Genesys URS / Composer / IRD Genesys Voice Platform (GVP) SIP Server, T Server integrations Develop complex call routing strategies, IVR flows, and business rules. Optimize call flows for latency, scalability, and resiliency. Aspect / Alvaria Platform Responsibilities Lead Development And Configuration On Aspect ACD / Alvaria CX IVR customization and call treatment logic Workforce integrations (WFM/WFO – scheduling, adherence integration) Support coexistence or migration strategies between Genesys and Alvaria platforms. Production Support & Stability Provide L3/L4 support for mission critical production issues. Perform root cause analysis (RCA) and preventive remediation. Support operations, planned releases, and emergency fixes. Ensure high availability, DR readiness, and capacity planning. Salary Range- $90,000-$110,000 a year #J-18808-Ljbffr Tata Consultancy Services