Retail Systems Business Analyst

Job Description

Job Description

Retail Systems Business Analyst (Store Operations Focus)

 

Position Summary

 

We are seeking a Retail Systems Business Analyst to serve as a critical liaison between store operations and IT. This role bridges the gap between end users and technical teams, ensuring that retail systems effectively support day-to-day store operations. The ideal candidate will bring strong functional knowledge of retail processes and enterprise systems, along with a passion for improving workflows, supporting users, and documenting best practices.

Key Responsibilities

 

• Act as the primary point of contact for functional questions and issues related to retail systems
• Support store operations teams with daily system usage, troubleshooting, and process guidance
• Translate business needs into clearly defined requirements for IT and development teams
• Triage and resolve issues when possible; escalate complex technical problems appropriately
• Serve as a bridge between end users and technical teams
• Communicate system capabilities, limitations, and enhancements in business-friendly terms
• Partner with IT to prioritize enhancements and ensure alignment with operational needs
• Participate in testing of system enhancements, updates, and bug fixes
• Develop and execute test plans to validate functionality and ensure business requirements are met
• Identify defects, document findings, and coordinate resolution with IT teams
• Create and maintain clear, user-friendly documentation for system processes
• Build and manage a knowledge base of “how-to” guides and FAQs
• Develop division-specific documentation (e.g., PO Entry processes by merchandise category)
• Standardize best practices across departments where applicable
• Analyze current workflows and identify opportunities for efficiency and accuracy improvements
• Recommend enhancements to systems and processes to better support store operations
• Help drive adoption of new tools, features, and procedures

 

 

 

Qualifications

 

Required

• 3–7+ years of experience in retail operations, retail systems, or business analysis
• Strong understanding of brick-and-mortar retail processes (e.g., merchandising, purchasing, inventory, store operations)
• Experience working with enterprise retail ERP systems
• Excellent problem-solving and communication skills
• Ability to translate technical concepts into practical, user-friendly guidance

Preferred

• Experience with Island Pacific ERP on IBM i (AS/400) systems
• Familiarity with other Tier 1 retail ERP platforms (e.g., Oracle Retail, SAP, Blue Yonder/JDA)
• Experience in QA/testing processes and tools
• Background in apparel or multi-category retail environments

 

\nCompany Description

Our company offers competitive pay with opportunity for benefits and growth with our company.

Company Description

Our company offers competitive pay with opportunity for benefits and growth with our company.