Wire Operations Representative

Wire Operations Representative

The Wire Operations Representative is responsible for the accurate and timely processing of domestic and international wire transfers. This role supports daily wire operations, ensures compliance with regulatory requirements and internal policies, and contributes to a secure and efficient payment processing environment while delivering a high level of service to internal and external stakeholders.

This opportunity is open to flexible work options including a remote set up.

Core contributions include:

• Process incoming and outgoing domestic and international wire transfers in accordance with established procedures and cutoff times.
• Review wire instructions for completeness and accuracy, including beneficiary details, routing information, and authorization requirements.
• Ensure adherence to internal controls, dual control procedures, and approval protocols.
• Monitor wire queues and prioritize time-sensitive transactions to meet service level expectations.
• Investigate and resolve wire-related inquiries, exceptions, and processing issues in a timely manner.
• Identify and escalate suspicious or potentially fraudulent activity in accordance with established guidelines.
• Communicate effectively with internal teams (e.g., branches, treasury, fraud, compliance) to resolve issues and support operations.
• Maintain accurate records and documentation for all wire transactions.
• Support audits and compliance reviews by providing requested documentation and information.
• Assist in maintaining and updating wire procedures and operational guidelines.
• Contribute to process improvements that enhance efficiency and service delivery.

Assets you will bring include:

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• 13 years of experience in wire operations, payment processing, or banking operations.
• Working knowledge of domestic and international wire systems (e.g., Fedwire, SWIFT) preferred.
• Computer Skills: Proficiency in Microsoft Office applications.

The estimated salary for this role is $26.35 to $28.15 per hour. FourLeaf Federal Credit Union offers a comprehensive benefits package, including medical, dental, and vision coverage; life and disability insurance; voluntary benefit programs; a 401(k) plan with employer match; reimbursement and wellness programs; and an annual performance-based bonus.

In addition to our comprehensive benefits, we invest in employee connection and well-being through:

• Competitive 401(k)
• Tuition and fitness reimbursement programs
• Flexible work options
• Volunteer opportunities
• Executive "Water Cooler Chats"
• Clubs, sports, and social events
• Food truck days

.and more!

FourLeaf Federal Credit Union (FourLeaf) has been committed to the financial well-being of our members for over 80 years. Through our full range of competitive savings and loan products, you can trust us in every step of your financial journey. From applying for a credit card to closing on your mortgage to opening your child's first savings account, FourLeaf is here to help you reach your financial goals.

We are proud to be an award-winning place to work! Some of our recent recognitions include Certified Great Place to Work 2024-2025, America's Greatest Midsize Workplaces 2025, Quantum Workplace Employee Voice Award 2024, and Fortune's Best Workplaces in Financial Services & Insurance 2024.

As a credit union, our vision is to enrich the lives of our members, employees, and communities. Since 2002, we have been an integral community partner through our charitable giving and community development programs in New York and beyond.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.