Host/Hostess

Job Description

Job Description

The beautiful Shangri-La Resort, located at the tip of Monkey Island in the center of northeast Oklahoma's Grand Lake O' the Cherokees, is currently taking applications for seasonal workers. Are you looking for a rewarding seasonal job? We're hiring enthusiastic and hardworking individuals to join our team! Whether you're looking for a great way to earn extra income, gain hands-on experience, or work in a fun and fast-paced environment, we have the perfect opportunity for you.

POSITION

Restaurant Host/Hostess

JOB DESCRIPTION

The Host/Hostess is the first point of contact for guests entering the restaurant and is responsible for creating a welcoming, professional, and organized dining experience. Hosts manage guest seating, wait lists, and reservations while ensuring smooth communication between guests, servers, and management. The Host/Hostess plays a key role in maintaining guest satisfaction by providing friendly service, managing dining room flow, and ensuring guests feel valued and welcomed.

REPORTS TO

Restaurant Supervisor/Manager

KEY RESPONSIBILITIES

• Greet guests promptly and warmly upon arrival.
• Manage guest seating according to server rotation, table availability, and guest preferences.
• Maintain and manage the reservation system and wait list.
• Provide accurate wait time estimates and keep guests informed of delays.
• Escort guests to tables and present menus when appropriate.
• Maintain cleanliness and organization of the host stand and entrance area.
• Answer incoming phone calls and assist with reservations and guest inquiries.
• Communicate effectively with servers, bussers, and kitchen staff regarding table status and guest needs.
• Monitor dining room flow to maximize seating efficiency and guest satisfaction.
• Assist with maintaining cleanliness and organization of the dining room when needed.
• Thank guests as they leave and invite them to return.
• Address minor guest concerns and escalate issues to management when necessary.
• Follow all company service standards, policies, and safety procedures.

QUALIFICATIONS & SKILLS

• Previous customer service or restaurant experience preferred.
• Excellent communication and interpersonal skills.
• Friendly, professional demeanor with a strong focus on guest service.
• Ability to multi-task and remain organized in a fast-paced environment.
• Ability to remain calm and professional during busy periods.
• Basic computer or reservation system knowledge preferred.

PERFORMANCE STANDARDS

Customer Satisfaction:

• Serve as a guest relations ambassador, delivering exceptional service every moment of the day.
• Exhibit professionalism, courtesy, and respect towards guests and associates under all circumstances.
• Strive to create memorable guest experiences, maintaining Shangri-La's high service standards.

Work Habits:

• Follow established work procedures and policies, maintaining punctuality and reliable attendance.
• Adapt to changes in the work environment with a positive attitude.
• Approach problem-solving proactively, seeking assistance when needed and continuously improving skills.

Safety & Security:

• Adhere to Shangri-La's safety and security policies, including key controls and proper handling of chemicals.
• Exercise care when lifting heavy objects and promptly report any safety concerns or hazards.
• Ensure compliance with emergency procedures to maintain a secure environment for guests and associates.

Must be able to pass a background check.