Eyewear Customer Service/Sales Advisor

Eyewear Customer Service/Sales AdvisorKalamazoo, MIJob Type: Full Time AssociateReq # 34220Date posted: Thursday, October 08, 2026About the role: See yourself starting a new career journey? As an Eyewear Consultant for MyEyeDr., you play an essential role by providing personalized eyecare through supporting your trusted community of doctors and knowledgeable teams who help our patients see, look, and be their best. No optical experience? No problem! You will be provided training and tools needed to learn about an industry that delivers our patients a best-in-class experience to help them see and live their best lives. Join our team today and help provide the highest quality vision care to our patients. This role reports to the Office General Manager. Some weekend and evenings shifts required.You Will:Provide patients with exceptional customer service by understanding and advising the patient’s needsAssist patients in eyewear/frame/lens selection process by using knowledge of product lines and options to educate patients on best fitConsistently deliver sales plan and office goals through cultivating a patient experience that is built on relationship building and trustProvide patients with comprehensive explanation of insurance benefitsUtilize company provided training to fit, measure, and adjust eyeglasses from our wide selection of stylish eyewearComplete optometric tasks in partnership with our Office Optometrist to best serve the patient and their selected lenses or framesCollaborate with doctor(s) and team members to provide seamless patient experienceCommunicate and demonstrate the MyEyeDr. values and brand philosophy while working with patientsParticipate in other office duties as assignedAbout You:Experience in a customer facing or sales related position (Retail, Hospitality or Optical field preferred, but not required)A proactive approach to problem solving with an entrepreneurial spiritWilling to learn about industry, product, and servicesAbility to sell with a desire to meet office goals with a “can do” attitudeFriendly, caring, and patient-centric person who thrives in a fast-paced environmentTeam player who is willing to collaborate to provide the best patient experienceGrowth With Us:Grow and develop your career through role specific training programsBe offered an opportunity to earn bonuses and commission (role specific)Participate in a comprehensive benefits package including medical and dental coverage, tax-free savings plans, life insurance and moreParticipate in our Vision coverage and associate discounts on our productsParticipate in our 401(k) with competitive company matchAccrue PTO and paid holidays from day one