Store Manager

Store ManagerLady and the Mug is a specialty coffee shop using coffee as an excuse to do good. We serve Coffee, Espresso Drinks, Non-Coffee Drinks, Baked Goods, and More. All our food is hand-made and organic!We are looking for a competent Assistant Manager to implement our standard operating procedures and maintain day-to-day operations.Your main job is to ensure the shop is running in line with our policies and procedures. The right candidate has the people, time management, and problem-solving skills required to ensure customer service and product standards are kept. You will also be working shifts as a barista.Support the Lady and the Mug Owner & the team with new training Baristas, their success, and the success of the business depends on your ability to lead.Manage daily store functions.Ensure employees clock in/out correctly and follow assigned schedules.Oversee employees and their daily shift responsibilities.Ensures baristas are trained and developed in drinks & inventory knowledge.Must be able to perform all duties of a Barista.Perform inventory counts and report issues to the Owner/Manager.Always maintain a clean, and tidy workspace; Must lead in the example.Strive & grow sales; Generate new opportunities for store promotions.Manage daily store sales activities.Follow health and safety guidelines.Build positive and lasting customer relationships, Grow the Lady and the Mug Coffee brand by providing each customer with a great experience.Be friendly and upbeat.Be committed to great customer service.Resolve any customer and store issues in a professional and timely manner.Prior coffee shop experience is not required.Ability to work full time (the work regularly demands more than 40 hours per week) including variable hours including early mornings, evenings, weekends, and/or holidays.Strong organizational, interpersonal, and problem-solving skills.Ability to manage store operations independently and effectively in a fast-paced environment.Ability to manage multiple situations simultaneously and ensure that established service levels are achieved at all times.Ability to communicate clearly and concisely, both orally and in writing.Knowledge of customer service techniques and supervisory practices and procedures.Organization and planning skills; Strong problem-solving skills; Team-building skills.Ability to coach and mentor others/plan and prioritize workload/handle confidential and sensitive information.Ability to be-on-call and start a ground-up operation.Familiar with Google Docs, Google Sheets, Google Drive, POS Systems, Slacks, Trello.Basic salary starts at $14.00 + tipsCompetitive salary and paid bi-weekly.Opportunities for career development and more.Fun and productive working environment.