Store Manager

Store ManagerThe Store Manager operates a profitable and service-minded shop through the successful development of teams that can consistently deliver results. Responsible for various aspects of managing and coaching store associates while overseeing store operations to achieve sales, service, customer satisfaction, and profitability goals. Accountable for controllable budget and labor hours. Responsible for cultivating a diverse, inclusive, kind, collaborative culture where everyone has the opportunity to enjoy a sense of belonging and personal growth. Responsible for inventory management of store stock, both for incoming and outgoing products.Specific Duties / Responsibilities:Customer ServiceEnsure the store delivers quality guest experience in line with company values and directives (people experience, store operations, product, and community relationships)Strong sense of product knowledge and ability to suggestively sellStrong clienteling and relationship managementDrive business by hosting successful events in storeDevelopmentMove dynamically and lead from the floor to assess and fulfill the needs of the business, team, and guests through coaching and developing team membersTrain sales teams in best practice selling skillsCan self-assess and make adjustments when needed; receptive to feedbackStore Manager will be taught the skill of monogrammingAdapts management style as necessaryCommunicationEngages the store team in a manner that is motivating, respectful, and professionalProvides product knowledge and vendor information on new arrivals to teamSkillfully Provide constructive feedback to staffKeeps the team informed of store goals and overall store performanceWorks closely with the staff to troubleshoot customer issuesSkillfully reports staff concerns/issues to Director of Stores and presents proper and timely solutionsDecision MakingResponsible for hiring and developing people and for creating an environment and a store culture where people feel a deep sense of belonging and will have the opportunity to grow. Able to recruit, identify, hire, develop and retain excellent talentAlert to general operational costs with a goal of savings driving and cost efficiencyTroubleshoot store problems and personnel concerns timely and fairlyPrioritize effectivelyFairly delegate responsibilities to the sales staffDailyMove dynamically and lead from the floor to assess and fulfill the needs of the business, team, and guests through coaching and developing team membersMaintains a visually enticing store that is neat, clean, and organizedEnsures a positive work environment through recognition and motivationArrive on time and floor readyOversee staff in researching of brand to contribute product knowledgeComply with in store/product cycle counts on a timely and accurate basisRespond promptly to emailsReceive and process merchandise; handle transfers, return of merchandise to other vendors, in-store markdowns and promos, weekly bank deposits, petty cash and deposit logsKeeps an organized stockroom and back of houseManages cash flow from both customer purchases and store expensesGeneralMaintains awareness of surrounding retail competition both broadly and from a product perspectiveSeeks creative solutions to challengesMaintain a healthy work environment for allInterface with all levels of management and associates in a manner that promotes learning and respectOversee popup brands or other brand eventsRequirementsSkills & Experience:RequiredMinimum 3+ years of retail management experience, including at least 1 year in luxury retail or high-end customer service environmentsStrong leadership, coaching, and team development skillsProven ability to drive sales, customer service, and operational performanceStrong clienteling and relationship-building abilitiesExcellent verbal and written communication skillsStrong organizational, problem-solving, and decision-making abilitiesAbility to multitask and prioritize effectively in a fast-paced retail environmentComputer proficiency and ability to quickly learn new systems and softwareAbility to work a flexible retail schedule, including weekends, holidays, and blackout periods; Saturday availability requiredPreferredBachelor's degree or equivalent combination of education and relevant work experienceExperience with inventory management, retail reporting, and POS systemsExperience managing store payroll, labor hours, and controllable budgetsPhysical Requirements:Ability to actively supervise and move dynamically throughout the sales floor for extended periods of timeAbility to remain in a stationary position, including standing, walking, bending, reaching, kneeling, and climbing stairs throughout the workdayFrequent use of hands and fingers to operate POS systems, computers, handheld devices, and office equipmentAbility to lift, carry, push, and/or move product, fixtures, boxes, and supplies up to 40 poundsAbility to assist with merchandising, fixture movement, stock organization, shipment processing, and visual setupAbility to communicate effectively with customers, team members, and leadership in person, via phone, and electronicallyAbility to work in a retail environment with varying noise levels and customer trafficAbility to climb ladders and step stools to assist with merchandising, visual displays, stock organization, and fixture adjustments as neededReasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this role.Additional Information:This job description is intended to describe the general nature and level of work performed and is not an exhaustive list of all duties, responsibilities, or qualificationsDuties and responsibilities may change at any time with or without notice based on business needsCompensation & Perks:Pay range of $70,000 - $95,000 annually, along with annual cost-of-living increases, monthly sales & end-of-year bonus opportunities, and generous employee discounts. Plus, enjoy quarterly & bi-annual product credits to keep you connected with the brand.Comprehensive Benefits Package:We Care about your total well-being—both inside and outside of work. Our benefits include:Medical, dental, and vision insurance to keep you and your family coveredFlex Spending Accounts and Transportation Management AccountsLife and Long-term disability insurance for peace of mindPaid vacation, personal days, and sick time to help you rechargeGuardian ancillary plans for added protection and flexibilityEmployee Assistance Program (EAP) offering confidential support for life's challenges401(k) with company match to help you build a strong financial futureClare V. is committed to creating an inclusive environment for all employees and welcomes applicants from all backgrounds to apply. We believe that diverse perspectives make for stronger teams and better ideas. We're proud to be an Equal Opportunity Employer and are committed to creating an inclusive, respectful workplace where everyone can thrive.In compliance with applicable federal, state, and local laws–including the California Fair Employment and Housing Act (FEHA)--we do not discriminate based on race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, age, disability (physical or mental), medical condition, genetic information, marital status, military or veteran status, or any other protected characteristic.We are also committed