Front of House Team Member

Job Description

Job Description

Benefits:

• Employee discounts
• Free uniforms
• Opportunity for advancement

• Customer Interaction: Greet customers as they enter the establishment, provide menus, and answer initial questions about food and beverage options.
• Order Handling: Take orders accurately, process payments efficiently using POS systems, and ensure that customers receive the correct change and receipts.
• Service Delivery: Promptly deliver food and beverages to customers, ensure all orders are correct, and respond promptly to any additional customer needs.
• Cleanliness and Maintenance: Throughout the shift, maintain the cleanliness of the dining area, including tables, chairs, and service stations. Ensure all public areas meet health and safety standards.
• Problem Resolution: Address customer complaints diplomatically to ensure customer satisfaction and maintain the establishment's reputation.

• Customer Service Experience: Prior experience in a customer-facing role, preferably in a hospitality or retail setting, with a proven track record of delivering excellent customer service.
• Communication Skills: Excellent verbal communication skills, with the ability to clearly and effectively interact with customers and team members.
• Efficiency and Accuracy: Ability to handle orders accurately and efficiently, even in a high-pressure environment.
• Teamwork Skills: Experience working collaboratively in a team-oriented environment, with a positive attitude and willingness to help colleagues.
• Flexibility: Available to work various shifts, including early mornings, evenings, weekends, and holidays.
• Physical Stamina: Capable of standing for long periods and moving quickly during busy periods.
• Health and Safety Awareness : Knowledge of or willingness to learn health and safety standards applicable to food service. Must possess or be willing to obtain relevant food handler certifications.
• Experience with POS Systems such as Square or Toast is a plus