Workforce Analyst
Serco
Serco Inc. in the United States is seeking a Business Process Analyst II to support PBGC contact center operations. You will analyze and document processes, develop operational reports, and drive continuous improvement across multiple systems such as QuEST and CRM. The role partners with supervisors and managers to implement enhancements, perform UAT, and track test cases while ensuring timely delivery and stakeholder alignment. Strong Excel and communication skills are essential. #J-18808-Ljbffr
Vacancy posted 21 hours ago
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