Incident Management Analyst

When you join Verizon

You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you'll be doing...

The Threat Management Center (TMC) serves as the initial point of defense for Verizon's networks and information systems, safeguarding them against internal misconduct and cyber-attacks. The TMC Advanced Cyber Defense (TMC-ACD) team is tasked with responding to, investigating, hunting and managing all incidents. Collectively, the teams strive to protect Verizon's brand reputation and revenue streams through proactive identification, response, and mitigation of potential threats that could adversely affect Verizon or its business partners. What we're looking for...

The Incident Management Analyst role is a position providing an opportunity to work in a fast paced collaborative environment defending Verizon from current and future cyber threats. This position plays a critical role in Verizon's enterprise computing defense. Analysts must be agile, willing to learn and teach others, and able to think outside of the box in order to operate effectively in an ever changing threat landscape. Responsibilities: May occasionally require work on nights and weekends.

Utilizing and adhering to defined workflow and processes driving the Incident Management and mitigation efforts.

Owning, executing and driving all incidents to resolution using strong facilitation, organization, and time management skills.

Partnering with Cyber Security stakeholders and coordinating remediation activities throughout the Verizon organization and its lines of business as a part of Cyber Incident Handling and After Action Remediation.

Ability to communicate effectively with all levels of business including technical and non-technical audiences.

Collecting and documenting information to support Incident Response activities; including but not limited to artifacts, action items, timelines, and impacted elements.

Documenting results of the cyber threat analysis/investigation including containment, recovery, and remediation efforts.

Leveraging various techniques and capacities to support Cyber Incident Response and non-cyber activities.

Enhancing and advancing the defensive capabilities of Advanced Cyber Defense (ACD) and its subsequent ability to defend the Verizon Enterprise.

Recommending solutions to optimize both technical and process/procedure aspects of the end to end incident lifecycle.

Collaborating with Threat Intelligence, Threat Hunt, DFIR, and SOC teams to integrate relevant data into after action reviews and post-incident evaluations.

Tracking the implementation of post-incident recommendations and ensuring timely resolution of identified gaps, risks, or weaknesses.

Producing and maintaining detailed reports summarizing lessons learned, trends, and strategic insights for leadership

Providing training and mentoring of junior team members.

You'll need to have: Bachelor's degree or one or more years of relevant work experience.

Security operations and/or Incident Handling experience

Ability to pass and/or obtain a security clearance.

Even better if you have: Related Certification (A+, Network+, Security+, CISSP, GCIH, GCFA, GCFE, GNFA, GREM).

Information Assurance or Cyber Experience in the Telecommunications industry.

Experience working in a Security Operations Center (SOC) with focus on Computer Network Defense (CND).

Experience with dynamic and/or malware analysis.

Experience in Cyber Intelligence or related disciplines.

Experience with enterprise antivirus, EDR, IDS, Full Packet Capture, and Host/Network Forensics Tools.

Knowledge of Networking (including the OSI Model, TCP/IP, DNS, SMTP), System Administration, and Security Architecture.

Experience executing various Incident Response Frameworks and Handling Procedures.

Program and Scripting Experience.

Experience with Regex.

Strong knowledge of Operating Systems: Windows, Unix/Linux, and OSX Operating Systems.

Experience and knowledge of cyber risks and threats related to cyber attackers.

Ability to manage multiple priorities in a dynamic environment.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

Where you'll be working In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.

Scheduled Weekly Hours 40

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.

The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is: $72,000.00 - $129,000.00.