Commercial Automotive Service Advisor

Commercial Automotive Service AdvisorLocation: Best Ford – Nashua, NHAbout Best FordBest Ford has proudly served the Nashua community and surrounding areas for years, delivering excellence in every aspect of the automotive experience. As a trusted, family-oriented dealership, we are committed to building lasting relationships with our customers and team members alike. Our mission is rooted in integrity, professionalism, and a relentless drive for quality, whether it's helping a customer find the right vehicle, securing financing, or delivering expert service and repairs.At Best Ford, we believe our people are our greatest asset. We foster a supportive, growth-minded environment where employees are encouraged to develop their skills, advance their careers, and contribute meaningfully to our shared success. With a reputation for putting customers first and a leadership team that values accountability and respect, Best Ford is more than just a dealership. It is a place to build a future.Job Type & ScheduleJob Type: Full-time Schedule: Monday to Friday, occasional Saturdays as neededWork RequirementsWork Location: In personAbility to Commute: Nashua, NH (Required)Role SummaryThe Commercial Automotive Service Advisor plays a key role in managing relationships with commercial and fleet clients by providing exceptional customer service and ensuring all vehicle service needs are handled efficiently. This position requires an experienced service advisor with strong communication, organizational, and problem-solving skills and ideally with Ford dealership or commercial vehicle experience.ResponsibilitiesServe as the primary contact for commercial and fleet service customersWrite accurate repair orders and maintain detailed service documentationCoordinate with technicians to ensure timely completion of maintenance and repair workVerify warranty and service contract coverage for commercial vehiclesCommunicate service updates, cost estimates, and repair timelines clearly and professionallyManage multiple accounts while maintaining a high level of organization and accuracyBuild long-term relationships with local business and fleet clients to encourage repeat businessFollow up with customers after service to ensure satisfaction and address any concernsWork closely with the parts department and service manager to ensure efficiency and accuracyMaintain knowledge of Ford service programs, recalls, and warranty policiesQualifications2+ years of experience as a Service Advisor preferred (Ford dealership experience highly preferred)Experience working with commercial or fleet clients strongly preferredKnowledge of vehicle maintenance, warranty, and repair processesExcellent communication, organization, and customer service skillsStrong computer and DMS proficiency (Dealertrack)Ability to multitask and work effectively in a fast-paced environmentProfessional appearance and attitude with a customer-first mindsetValid driver's license and clean driving recordWhy Join Best FordJoin a high-performance team rooted in integrity, professionalism, and mutual respectWork in a dynamic, fast-paced environment with a reputation for excellence in the Nashua communityAccess ongoing training and manufacturer-backed certification programsTake advantage of clear paths for career growth and internal advancementReceive strong support from leadership that's committed to your long-term successContribute to a workplace culture that celebrates teamwork, reliability, and customer-first valuesEnjoy a stable, long-term career opportunity with a well-established, locally respected dealershipBenefitsCompetitive PayHealth, Dental, and Vision InsurancePaid Time Off and Holidays401(k) Retirement PlanEmployee Discounts on Vehicles, Parts, and ServiceOngoing Factory and Ford Certification TrainingLong-Term Job StabilityEqual Opportunity Employer StatementBest Ford is an equal opportunity employer. We do not tolerate discrimination or harassment based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other protected characteristic as defined by federal, state, or local law. We are committed to building an inclusive team and a respectful workplace for all.