Experienced Client Service Representative

Description Are you an experienced veterinary receptionist who thrives in a fast-paced, client-focused environment? Brookhaven Animal Hospital , located in the Brookhaven neighborhood of Atlanta, GA , is looking for a full-time Veterinary Receptionist to join our front desk team. This is a great opportunity to put your customer service and veterinary knowledge to work in a compassionate and modern veterinary clinic. As part of the Innovetive Petcare family, we value your contribution, support your growth, and prioritize a positive, team-driven culture. Brookhaven Animal Hospital – 205 Town Blvd., Suite 210A, Atlanta, GA 30319 Full-Time | Hourly | Weekend Rotation Required Starting at $16+ per hour, based on experience Closed on Major Holidays | Holiday Pay Included Key Responsibilities Greet clients and pets warmly and professionally upon arrival Answer multi-line phones, schedule appointments, and handle client communications Perform check-in and check-out procedures, process invoices, and take payments Maintain accurate patient records and update client information in practice software Collaborate with veterinarians and technicians to support smooth patient flow Provide client education on hospital services, wellness plans, and general pet care Resolve client concerns with empathy and professionalism Support rotating weekend shifts (we are closed on all major/federal holidays and offer holiday pay) What We're Looking For – Experience & Qualifications We’re seeking a candidate who is passionate about animals, thrives in a people-facing role, and has experience in a veterinary or healthcare front desk setting. 1+ year of experience as a veterinary receptionist or in a veterinary front desk/customer service role Experience in a veterinary practice or medical office strongly encouraged High school diploma or equivalent required Proficiency with veterinary practice software (Cornerstone, Avimark, etc.) is a plus Strong communication and organizational skills Ability to multitask in a fast-paced, high-volume environment Positive attitude and team-oriented mindset Must have schedule flexibility, including weekends on rotation Benefits – Offered Through Innovetive Petcare Competitive hourly wage starting at $16+ per hour , based on experience Medical, dental, and vision insurance 401(k) with company match Paid time off (PTO) and holiday pay Access to mental health and wellness support Ongoing career development , CE opportunities, and advancement pathways Employee discounts on veterinary services and products Supportive and inclusive team culture that values your voice #J-18808-Ljbffr Brookhaven Animal Hospital