Patient Advocate

Job Description

Job Description

???? Patient AdvocateGreater Seacoast Health

???? Wakefield, New Hampshire – Brand-New Primary Care Practice

???? Hourly Rate: $21.50+ per hour

Compensation is based on experience, customer service skills, and healthcare registration experience.

???? Full-Time | Monday–Friday | 8:00 AM – 5:00 PM | Non-Exempt

Be the First Smile. The First Welcome. The First Step in Someone's Care Journey.

Greater Seacoast Health is looking for a compassionate and customer-focused Patient Advocate to become one of the founding team members at our brand-new Wakefield Primary Care practice.

As the first person many patients will meet or speak with, you'll play an essential role in creating a welcoming, positive, and supportive healthcare experience from the very first interaction.

If you enjoy helping others, solving problems, and making people feel valued, we'd love to have you on our team.

???? Why Join Greater Seacoast Health????? Help Launch Our New Wakefield Practice

Become one of the first employees helping build an exceptional patient experience and welcoming environment from day one.

❤️ Make a Difference Every Day

Every phone call, every greeting, and every interaction helps patients feel comfortable, supported, and connected to the care they need.

???? Join a Collaborative Team

Work alongside providers, nurses, behavioral health professionals, and clinical support staff who believe exceptional care starts with exceptional teamwork.

???? Grow Your Career

Develop valuable healthcare experience while building a career with a mission-driven organization that promotes professional growth and advancement.

???? What You'll Do

As a Patient Advocate, you will:

• Welcome patients with professionalism, warmth, and compassion.

• Schedule appointments and coordinate patient access to care.

• Verify insurance coverage and maintain accurate patient records.

• Educate patients about financial assistance programs, payment options, and available services.

• Collect copays and patient payments accurately.

• Connect uninsured or underinsured patients with available resources.

• Answer incoming calls and assist patients with questions and scheduling needs.

• Collaborate with providers and clinical staff to ensure a seamless patient experience.

• Maintain confidentiality while delivering exceptional customer service.

✅ Minimum Qualifications (Required to Be Considered)

Applicants must meet the following minimum qualifications:

✔ High School Diploma or equivalent.

✔ Minimum of one (1) year of customer service, administrative support, medical reception, patient registration, or call center experience.

✔ Strong computer, communication, and organizational skills.

Preferred Qualifications

• Healthcare registration or medical office experience.

• Electronic Health Record (EHR) experience.

• Experience working with insurance verification and patient scheduling.

• Bilingual candidates are encouraged to apply.

???? Our Ideal Candidate

You're friendly, dependable, and thrive in a fast-paced environment.

You enjoy helping people, communicating with empathy, solving problems, and making every patient feel welcomed, respected, and cared for.

You're excited about helping create an outstanding patient experience as part of a brand-new healthcare team serving the Wakefield community.

???? Benefits

• Competitive Compensation

• Medical, Dental & Vision Insurance

• 401(k) with Employer Match

• Employer-Paid Life Insurance

• Employer-Paid Short-Term Disability

• Generous Paid Time Off

• Paid Holidays

• Employee Assistance Program

• Professional Development Opportunities

• Supportive, mission-driven culture

???? About Greater Seacoast Health

Greater Seacoast Health is a nonprofit healthcare organization committed to providing integrated, compassionate, high-quality healthcare for everyone in our community.

We believe exceptional patient care begins with exceptional people, and every member of our team plays an important role in improving the health of the communities we serve.

Our values guide everything we do:

Compassion • Respect • Integrity • Collaboration • Excellence

???? Ready to Help Build Something Great?

If you're looking for more than just a job—if you're looking for the opportunity to help launch a new healthcare practice while making a meaningful difference in your community every day—we'd love to hear from you.

Apply today and become one of the founding team members at Greater Seacoast Health's new Wakefield Primary Care practice.