Barista/Host/Counter Staff

Barista Job Description

Villa Roma Resort & Conference Center seeks a skilled and customer-focused Barista to join our Food & Beverage team. The successful candidate will be responsible for preparing high-quality coffee beverages, light food items, and providing exceptional guest service that aligns with our commitment to creating memorable experiences for our resort guests and conference attendees.

Essential Duties and Responsibilities

Coffee and Beverage Preparation

• Prepare and serve espresso-based beverages including cappuccinos, lattes, macchiatos, and specialty coffee drinks
• Operate espresso machines, grinders, and other coffee equipment safely and efficiently
• Maintain knowledge of coffee origins, brewing methods, and flavor profiles
• Prepare tea, hot chocolate, and other non-coffee beverages
• Ensure consistent quality and presentation of all beverages served

Food Preparation and Service

• Prepare light food items including pastries, sandwiches, salads, and grab-and-go items
• Follow food safety and sanitation guidelines in accordance with health department regulations
• Maintain proper food storage and rotation procedures
• Assist with inventory management of food and beverage supplies
• Ensure fresh and appealing display of food items

Customer Service Excellence

• Greet each guest with a warm welcome in accordance with Villa Roma's Six Points of Service Excellence
• Take orders accurately and efficiently using point-of-sale systems
• Provide knowledgeable recommendations about menu items and beverages
• Handle guest complaints or concerns professionally and escalate when appropriate
• Process cash, credit card, and room charge transactions accurately

Operational Support

• Maintain cleanliness and organization of work areas, equipment, and seating areas
• Perform opening and closing duties as assigned
• Restock supplies and notify management of inventory needs
• Follow all Villa Roma policies and procedures
• Participate in team meetings and training sessions as required

Qualifications and Requirements

Required Qualifications

• High school diploma or equivalent
• Previous barista or coffee shop experience preferred
• Basic food handling knowledge and willingness to obtain food safety certification
• Strong customer service skills with a positive, professional attitude
• Ability to work in a fast-paced environment while maintaining quality standards
• Excellent communication skills and ability to work effectively as part of a team
• Flexibility to work various shifts including weekends and holidays

Preferred Qualifications

• Experience with espresso machine operation and latte art
• Previous experience in hospitality or resort environment
• Food service or restaurant experience
• Knowledge of specialty coffee and tea varieties
• Bilingual skills (English/Spanish) preferred but not required

Physical Demands and Work Environment

• Ability to stand for extended periods (up to 8 hours)
• Ability to lift and carry up to 25 pounds
• Manual dexterity required for operating equipment and handling small items
• Ability to work in varying temperatures and humidity levels
• Exposure to hot liquids and equipment
• Fast-paced environment with multiple tasks and priorities

Benefits and Compensation

• Health insurance available after 90-day waiting period
• 401(k) retirement plan
• Paid time off in accordance with company policy
• Employee discounts on resort amenities
• Training and professional development opportunities

Company Culture and Values

Villa Roma Resort & Conference Center is committed to providing exceptional guest experiences through teamwork, professionalism, and genuine care. We foster an environment of respect, integrity, and continuous learning. All team members are expected to embody our core values and contribute to a positive workplace culture.

Villa Roma Resort & Conference Center is an Equal Opportunity Employer committed to workplace diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

This job description is not intended to be all-inclusive and employee will also perform other reasonably related business duties as assigned. Villa Roma Resort & Conference Center reserves the right to revise or change job duties as the need arises.