Learning & Development Specialist

Job Description

Job Description

Learning & Development Specialist

We are looking for a Learning and Development Specialist to join the Strategic Communications & Member Engagement Department. This position will work to coordinate member education and training opportunities in collaboration with the Director of Learning & Development. The duties include developing content strategies, planning and assembling courses via the League’s course development platform, working with the Strategic Communications & Member Engagement Department colleagues and established processes to create course registration pages, coordinating in-person course logistics, content related to course information, coordinating the creation of course materials as directed, and updating/maintaining CRM to reflect accurate education credit records.

Specific job duties include:

Course Planning, Development & Implementation

• Coordinate course creation and development, in collabora-tion with the Director of Learning & Development, to include preparing training timelines; identifying and coordinating with subject matter experts, partners and internal staff; building courses via the League’s learning software; preparing slide decks and coordinating other course materials and handouts, etc.
• Works with the Learning and Development Director to identi-fy course content and program management for the League’s annual conference, including speaker identification/session identification, session planning and speaker coordination, presiding officer preparation, and other conference related tasks.
• Work with SCME Event Planning staff to create course regis-tration pages for live virtual and in-person trainings, as well as on-demand courses using Protech and/or Zoom, as well as ensure course locations, event orders, A/V and other event logistics are handled.
• Provide on-site support for live trainings or provide technical support and moderation for virtual events, serving as the on-site point of contact for venue staff, troubleshooting member issues, and more.

Member Engagement:

• Engages membership to understand educational needs, and creates curriculums and programs to meet those needs
• Leverages League-wide expertise to coordinate ongoing consultation and assistance related to developed programs
• Works with the Communications team within SCME to identify and implement outreach initiatives including AML Newsletter, course recruitment, website and social media updates, promotional emails, and other efforts as assigned.
• Leverage AML metrics and data to further enhance and increase member participation and revenue related to the League’s learning programs.
• Maintain Learning and Development metrics and analytics.

Technical Support:

• Addresses/troubleshoots/scans internal and external customer needs. Demonstrates a positive attitude. Listens attentively and respectfully. Identifies and suggests ways to increase customer satisfaction. Follows up with internal and external customers to ensure problems or concerns are addressed and resolved.
• Collaborates with IT to build education items and curriculum paths within Protech so that course credits are provided and tracked accurately.
• Assists members with course registration modifications, etc.
• Assists with CRM database and Protech records related to member attendance, course credits, certification levels, certificates of completion, etc.

Attributes of ideal candidate:

Detail-oriented and organized; ability to take on responsibility and challenges with dependability and attention to detail; strong communication skills, both written and verbal; ability and willingness to learn and work within a CRM database and learn new technologies; patient and helpful approach to customer service.

Qualifications of ideal candidate:

Four-year degree in Public Administration, Education, Business, HR, Organizational Development, Project Management, Psychology, and/or other related degrees. Two to five years of experience. An understanding of local government in North Carolina is a plus.

Why Work at the League?

The North Carolina League of Municipalities has been One Voice for cities and towns across North Carolina for more than 100 years with a motto of “Working as one. Advancing all.” Through our collective efforts, cities and towns are better equipped to serve their residents and improve their quality of life. If you have a heart for service and are looking to make a positive impact in the workplace, on the staff, and on NC communities, we want to hear from you!

Employee Benefits

A hybrid work arrangement is available that allows for two in-office and three work-from-home days each week. Benefits include generous paid time off, participation in the NC Local Government Retirement System, 401K Plan with 4% employer match, employer paid medical, dental, vision, and life insurance, and so much more. Salary range will be available upon inquiry and shared ahead of the interview process.