Medical Administration Officer

Medical Administration Officer

Major duties include, but are not limited to:

• Directs systems governing workload capture, data validation, and administrative processes supporting revenue-related activities.
• Oversees processes that directly affect organizational performance metrics, reporting requirements, and resource allocation decisions.
• Advises executive leadership on workload trends, performance risks, and opportunities for operational improvement.
• Analyzes trends and identifies systemic issues affecting data quality, productivity, and operational performance.
• Leads analyses to evaluate administrative program effectiveness, efficiency, and compliance with organizational requirements.
• Develops and implements improvements to administrative operations, data management processes, and access performance systems.
• Establishes performance measures and monitoring tools where existing methods are insufficient to assess outcomes.
• Directs and integrates administrative operations that support patient access, scheduling, eligibility, enrollment, and clinic flow across the medical center and associated outpatient clinics.
• Establishes service-wide priorities, performance expectations, and accountability mechanisms for core BOS functions.
• Serves as the primary authority for administrative operations affecting access, clinic utilization, and clinical throughput.
• Monitors performance indicators related to access and scheduling and implements corrective actions to address system-wide performance issues.
• Coordinates with clinical and administrative leadership to resolve barriers affecting patient flow across multiple service lines and care settings.
• Serves as a primary advisor to executive leadership on administrative operations, access performance, and related organizational issues.
• Participates in executive planning and decision-making activities that affect organizational priorities and operations.
• Exercises supervisory responsibility for a large administrative service consisting of approximately 189 FTEE across multiple locations and functional areas.
• Addresses employee concerns and ensures consistent application of personnel policies and procedures.
• Ensures alignment of BOS operations with organizational priorities, performance measures, and regulatory requirements.

Preferred Experience: Service as a senior administrative official in a complex federal healthcare facility, including direct oversight of patient access, scheduling, eligibility and enrollment, health information management, and workload/data integrity programs. Experience directing administrative operations through subordinate supervisors across multiple functional areas and geographically dispersed sites.

Work Schedule: Monday-Friday, 0800-1630

Telework: This position may be authorized for ad-hoc telework. Telework eligibility will be discussed during the interview process.

Virtual: This is not a virtual position.

Position Description/PD#: Medical Administration Officer/ PD94131-0