Customer Service Representative

Customer Service Representative

Now hiring for a Customer Service Representative in Riverside, CA. Pay rate: $29.35 per hour. Schedule: Monday Friday, 8:00 AM to 5:00 PM. Looking for a role where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.

If your skills and experience are a good match for this role, please apply today. This opportunity is based on a Customer Service Representative career path and is being offered by Staffmark to qualified candidates.

Requirements:

• Minimum of five years of related customer service experience or an equivalent combination of education and experience, such as a bachelor's degree plus one year of related experience
• Previous accounts receivable or billing experience
• College-level coursework or a degree in business administration or a related field
• Experience using an automated, integrated online billing or receivables system
• Ability to interpret and apply established account policies, procedures, and practices
• Proficiency with Microsoft Word, Excel, and Outlook or equivalent software
• Experience using email, electronic calendars, internet search engines, and web-based applications
• Ability to create and edit documents using moderately advanced word-processing features
• Strong basic mathematical skills and excellent attention to detail
• Knowledge of federal, state, and University of California regulations governing student records
• Ability to interpret and follow the Family Educational Rights and Privacy Act
• Ability to maintain confidentiality at all times
• Strong organizational skills and ability to prioritize a fluctuating workload
• Ability to manage frequent interruptions and changing priorities
• Ability to work independently and collaboratively
• Excellent verbal and written communication skills
• Ability to interact professionally with diverse groups using tact and diplomacy
• Ability to communicate patiently and courteously with difficult individuals
• Strong listening skills and commitment to excellent customer service

Job Duties:

• Assist customers with billing, account, and accounts receivable inquiries
• Review and interpret account information using an online billing and receivables system
• Apply established policies, procedures, and practices to customer accounts
• Perform calculations and verify account information for accuracy
• Create, edit, and maintain documents, correspondence, and account records
• Use Microsoft Office and web-based applications to complete daily assignments
• Research and gather information using approved online resources
• Communicate with students, customers, and university personnel by phone and email
• Respond to questions patiently, professionally, and courteously
• Protect confidential student and account information
• Interpret and apply FERPA and other applicable regulations
• Organize and prioritize assignments in a frequently changing environment
• Collaborate with team members to resolve account issues and achieve department goals
• Deliver customer service focused on effective resolutions and outcomes

Benefits:

• Competitive weekly pay
• Comprehensive benefits including medical, dental, and vision coverage
• Life and disability insurance for added peace of mind
• Optional 401(k) plan to help you prepare for the future
• Supportive team environment focused on professional growth and customer success

I've been working through Staffmark on & off for about a decade, when I'm in between jobs. They have always been professional & quick to find work or have work available. They are very fair with hourly wage, traveling distance to a job position, & hours that will best fit you. Staffmark, CSR Associate

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