Regional Operations Manager

Regional Operations Manager

Mini Mall Storage Properties has experienced rapid growth since beginning operations in 2020, and our momentum shows no signs of slowing as we continue acquiring storage facilities across North America. We are dedicated to making storage simple, accessible, and convenient for all of life's transitions and treasures, while staying focused on leading the industry and challenging traditional norms.

Our mission is to deliver the Mini Mall Experience in everything that we do, with a strong focus on our Service, Brand, and Employee Experiences. Our team's dedication is what enables us to deliver an exceptional service experience to our customers – both internal and external, uphold a high level of brand consistency, and foster a workplace culture of innovation, inclusion, and collaboration.

Guided by our values of integrity, grit, customer focus, community, and safety and security, our goal is to work together to create a company where everyone is motivated to contribute to our shared mission. We are looking for someone to help us continue to redefine the self-storage industry, build lasting relationships with the communities we serve, and set new standards for our business.

Join us in shaping the future of self-storage as we expand across North America and create long-lasting, meaningful careers.

Supporting multiple storage sites, the Regional Operations Manager ensures operational efficiency, manages site staff, and is responsible for the budgets, overall maintenance, and operations of our regional storage sites.

What will you do?

• Provide strategic leadership and direction to a multi-unit field team, including managers, through effective training and mentorship.
• Drive sales growth in the region, meeting predetermined targets by the Region Senior Leadership.
• Identify opportunities to enhance customer service experience and drive customer satisfaction.
• Monitor Key Performance Indicators (KPIs) and financial metrics to assess the region's performance and identify areas of improvement.
• Collaborate with Region VPs and store managers to establish and track sales goals for each location while monitoring progress to attract and retain customers.
• Stay updated on market trends, competition, and best practices in sales techniques and strategies.
• Maintain business relationships with clients, contractors, and vendors while evaluating the quality of work completed across facilities.
• Conduct performance evaluations, provide feedback, and implement development plans as necessary.
• Oversee property maintenance by addressing tenant complaints, enforcing occupancy rules, inspecting vacant units and repairs, planning renovations, and liaising with contractors and vendors.
• Conduct weekly site inspections at each property to ensure compliance and quality standards are met.
• Supervise the collection of tenants' arrears; assist with collections, reconciliations, and adjustments as needed.
• Attend weekly meetings with the head office, including reporting on occupancy, budgets, and building strategies.
• Performs other related duties as assigned.

What will you need?

• Minimum High School Diploma.
• Minimum of 5 years of experience in a multi-unit supervisory role, preferably in Property Management, Retail, or Hospitality industry.
• Ability to thrive in a fast-paced environment and work independently while collaborating with a team.
• Proficient in Microsoft Office and able to work adeptly with a variety of software platforms.
• Strong supervisory and leadership skills with a proven ability to lead and motivate teams.
• A Driver's License and access to a reliable vehicle.
• Must complete & pass a criminal record check.

What do we offer?

• We live and breathe our core values. We make a difference and have a positive impact on people. We act responsibly and hold ourselves, and each other, accountable. We are a community with a shared ambition to unify our teams and customers. We act deliberately, and always with integrity and compassion.
• With the support from your teammates and senior leadership, you will be empowered to do things differently, grow personally and professionally, and bring your whole self to work. There's no limit to the impact you can make.
• We provide a competitive compensation package comprised of a group benefits plan, 401K matching program, and a discretionary bonus program.
• We are committed to a safety-first work environment.

What takes us different makes us stronger. We strive to ensure Mini Mall Storage Properties is a great place to work for everyone; where people feel safe, included, inspired, trusted, and supported so they can be — and bring — their best. We're committed to creating a respectful and inclusive workplace where unique perspectives, experiences, backgrounds, cultures, and attributes are valued and utilized to help achieve better results. As an organization with operations across different geographies, we celebrate the fact that our workforce is made up of people with diverse demographics. We are committed to ensuring our workplace is fair, equitable, and free of discrimination and harassment. Should you require accommodation to participate fully in the recruitment process, please email View email address on click.appcast.io.