Leasing Consultant

Portico has an amazing opportunity to join our team as a Leasing Consultant! This position will be based at our apartment community, Palazzo Townhomes, in Phoenix, AZ.

Job Summary
The Leasing Consultant plays a key role in achieving the community's leasing and occupancy goals by providing exceptional customer service to prospects and residents. This position is responsible for converting leads to leases, supporting resident satisfaction and retention efforts, and assisting with daily office operations. The Leasing Consultant serves as an ambassador of the Portico brand, creating a positive first impression and contributing to the community's success.

Key Responsibilities

Leasing & Sales

• Respond promptly to inquiries via phone, email, and online platforms; convert leads into property visits and leases.
• Conduct personalized community tours that align with each prospect's preferences and needs.
• Accurately process rental applications and communicate approvals or denials within established timelines.
• Prepare lease documents, addenda, and move-in materials; coordinate with maintenance for unit readiness.
• Follow up with undecided prospects to maximize leasing conversions.
• Maintain accurate guest cards, application logs, and leasing documentation in OneSite.
• Adhere to Fair Housing laws and company policies at all times.

Marketing & Community Presentation

• Maintain a clean, inviting leasing office, model, and tour path daily.
• Execute opening and closing procedures to ensure a professional presentation.
• Participate in marketing initiatives, outreach programs, and competitor market surveys.
• Monitor and replenish leasing materials, signage, and refreshments as needed.

Resident Relations & Retention

• Deliver exceptional customer service and handle resident requests promptly and professionally.
• Support resident retention efforts through proactive renewal outreach and community engagement.
• Process service requests accurately and coordinate follow-up with the maintenance team.
• Promote a positive living environment consistent with Portico's customer service standards.

Administrative Support

• Enter all leasing and resident activity into OneSite daily and maintain data accuracy.
• Prepare reports, maintain organized files, and manage office inventory.
• Respond to calls and emails in a timely, professional manner.
• Support compliance with safety procedures and operational policies.

Team Collaboration

• Partner effectively with the community team, maintenance staff, and corporate associates.
• Build positive relationships with vendors, sister communities, and industry partners.
• Participate in team meetings, training, and special projects as assigned.

Qualifications

• Experience: Minimum six months of leasing, sales, or customer service experience preferred.
• Education: High school diploma or GED required; bachelor's degree preferred.

Skills & Competencies

• Strong communication, sales, and customer service skills.
• Proficient in Microsoft Word, Excel, and property management software (OneSite, Yardi, etc.).
• Detail-oriented, organized, and able to manage multiple priorities.
• Positive attitude, professional demeanor, and strong teamwork orientation.

Physical & Work Requirements

• Ability to stand and walk for prolonged periods, climb stairs, and lift up to 30 pounds.
• Frequent exposure to outdoor weather conditions and moderate noise levels.
• May require weekend, evening, or overtime work as scheduled.
• Must be comfortable working in a pet-friendly environment.

Our Company is an equal Opportunity Employer. As a condition of employment, a satisfactory drug test and background check are required.

Pay Range: $20 - $21 per hour