Lead CSR FT Conchester Animal Hospital
Community Veterinary Partners
Lead Client Service Representative (CSR)
Conchester Animal Hospital | Full-Time
Looking to step up into a leadership role and grow your career?
We're hiring a Lead CSR to support our team, keep things running smoothly, and help create a great experience for both clients and coworkers.
What You'll Do
- Lead and support the CSR team
- Help with scheduling, phones, and client communication
- Troubleshoot issues and keep the day on track
- Assist with training and team development
What We're Looking For
- Customer service experience
- Ready to grow into a leadership role
- Strong communicator, organized, and dependable
- Calm, positive, and team-focused
Why Join Us?
- Real leadership experience
- Supportive team environment
- Opportunities to grow in vet med
- And yes—lots of adorable pets
Apply today and grow with us!
- Lead and support daily front desk operations
- Provide outstanding, compassionate client service
- Greet clients and pets by name
- Answer multi-line phones and schedule appointments
- Assist with training and mentoring CSR team members
- Prepare estimates, consent forms, invoices, and collect payments
- Communicate hospital services, policies, and recommendations
- Maintain accurate client and patient medical records
- Recognize emergencies and alert medical staff
- Maintain a clean and organized reception area
Qualifications
- Strong customer service and leadership skills
- Excellent communication and multitasking abilities
- Comfort with computer-based veterinary software
- Ability to thrive in a fast-paced environment
- Compassion for animals and people
Benefits
- Medical, Dental, Vision, and Life Insurance
- 401(k)
- PTO
- Uniform allowance
- Pet care discounts
- Supportive, team-oriented work environment
Vacancy posted 5 days ago
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